FAQ's - Special Assistance

Special Assistance

    How does SpiceJet classify a passenger and an infant?

    "Infants" are classified as children above 7 days and below 2 years of age on the date of travel and "passengers" are those above 2 years of age on the date of travel.

    How do I book for an infant?

    Passengers traveling with infants of age above 7 days and below 2 years, are requested to specify the same at the time of booking or they can also call our Reservations team at +91 (0)124 4983410 or +91 (0)124 7101600 before their date of travel for assistance with the infant booking. Infants do not require extra or separate seats to be booked and would travel on their parent/guardian’s lap. A fee of INR 1750 per sector will be levied There is a limited inventory for accommodating infants per flight and maximum of one Infant is allowed per adult. Baby/Car seats or push chairs are not permitted in the aircraft cabin.

    Age proof of the infant would be required to be produced during the travel, so the passenger accompanying the infant must carry Infant’s Passport/valid ID (birth certificate) for inspection at the airport on the date of travel. In the event of failure to produce a valid age proof for the infant, applicable fare on the date of booking will be payable for the infant (subject to availability of seats).

    What should I do if I need special assistance?

    For any special service request(s) during your SpiceJet travel, please contact our reservation center at +91 (0)124 4983410 and +91 (0)124 7101600. We will do our best to accommodate your request(s).

    What are the regulations for expectant mothers traveling on SpiceJet?

    Expectant mothers may travel up to and including 36 weeks of their pregnancy, and will be accepted between the 28 to 36 weeks only if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly.

    The certificate validity is for 2 weeks. This will have to be presented at check-in when requested. However in case of any associated complications (multiple pregnancy, complicated single pregnancy), a more recent certificate (within 48 hours) has to be produced.

    Expectant mothers 37 weeks and above are not allowed to fly.

    What can I do to make flying with a baby more convenient?

    To ensure a stress-free air travel experience with your infant, it is important to plan ahead.

    Proof of the age of an infant is required when you check in, so please carry your infant's passport/valid ID (birth certificate) for verification at the airport on the day of travel. All applicable valid documents for infants must be carried on domestic as well as international flights.

    Arrive at the airport well ahead of your departure time in order to allow ample time for check-in procedures, security screenings, and any unexpected delays that may arise.

    Pack all the essential items your infant will need, such as diapers, wipes, extra clothing, blankets, bottles, formula or breast milk, pacifiers, and so on. Bringing along your infant’s favourite toys can also help keep your little one entertained during the flight.

    Lastly, familiarize yourself with the airline's policies regarding traveling with infants by visiting https://corporate.spicejet.com/Tnc.aspx

    By following these tips and taking the necessary precautions, you can make your air travel experience with your infant as smooth and stress-free as possible.

    Can I request for special assistance for disabled passengers?

    SpiceJet carries wheelchair passengers without any charges. Since per flight wheelchair inventory is limited passengers are requested to request for the same atleast 24 hours prior to Scheduled Departure Time of flight. Passengers may however be levied wheel chair handling charges by the concerned airport operator/ handling agency at the departing airport of foreign country and you are requested to check the same from concerned airport of embarkation before your travel plans.

    What is the policy for carriage of a stretcher passenger?

    Carriage of stretcher is subject to prior approval, availability and payment of the applicable fee/fare. The restrictions for carriage of a stretcher case are stated below:

    • Stretcher cases are accepted on all direct flights subject to feasibility basis the aircraft configuration.
    • The request for accommodating a stretcher case must be made at least 48 hours prior to the flight departure
    • Clearance for all stretcher cases will be done by the Chief Medical Officer of SpiceJet, after the medical form that is filled by the patient's treating doctor, is shared on an email to custrelations@spicejet.com or faxed at 0124-3913888. The medical form is available here.

    To inquire about the charges associated with the carriage of a stretcher, passengers may write to custrelations@spicejet.com.

    Does SpiceJet offer advance and pre-boarding seat selection?

    • Select premium seats for the convenience of extra leg room and/or speedy embarking and disembarking.
    • Passenger between the ages of 15 to 65 without any medical condition(s), and travelling without an Infant, may choose to book an Emergency Exit row Seat.
    • SpiceJet reserves the right to refuse a Passenger an assigned Emergency Exit row Seat at the time of check-in incase the above criteria is not met.
    • In case of exigencies, SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.
    • If you do not wish to pre book, your seat will be assigned at the time of check-in without any charges (as per the availability).

    Can I reserve seats when I check-in?

    SpiceJet allows pre-selection of preferential seats by paying an additional fee at the time of booking or after booking on www.spicejet.com, through the Reservations and airport ticketing counters. In addition, passenger can also select their preferred seats at the time of web check-in. If no seats are pre-purchased, passenger will be assigned a seat at the time of check-in at the airport. In case of exigencies SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.