Introducing SpiceJet Zero Cancellation – International, powered by Asego Travel LLP. Now, planning your international trip would be easier than ever. Add to your flight booking and get insured against cancellation fee if you change your travel plans. Cancel with ease, claim refund and get your money back.

Easy
to Add

Full refund of cancellation
fee upto USD 100*

Hassle
free claims

CLICK HERE TO KNOW MORE BENEFITS

HOW TO ADD?

01

Select "Zero cancellation – International" add on while booking your flight on SpiceJet’s website.

02

Complete your flight Booking.

03

The policy will be sent by "Asego Travel LLP" to the email address provided while booking the flight.

BOOK NOW

For more details on risk factors, terms and conditions please read sales brochure carefully or refer to the Asego Travel LLP policy wordings, before concluding a sale.

HOW TO CLAIM YOUR REFUND?

After you cancel your flight booking, to claim your refund please refer the claim process.

Email the required documents and raise your claim with Asego Travel LLP. Refund will be processed within 72 hours after successful verification of your claim.

Or Call at 022 6960 3182
You can also email at claims@asego.in
FREQUENTLY ASKED QUESTIONS

Zero Cancellation – International (powered by Asego Travel LLP) is an Add-on Insurance product facilitated by SpiceJet for its passengers booking their International flight ticket on SpiceJet website, mobile site and mobile application. This product facilitates customers to claim the reimbursement of cancellation charges maximum up to USD 100 in the event of cancellation of the flight ticket(s).

Customer can claim reimbursement of full cancellation charges maximum up to USD 100 per policy.

  • Log on to www.spicejet.com, mobile site or App.
  • Select your preferred International flight.
  • On the add-ons product page, select Zero Cancellation – International product.
  • Premium amount would be added to the Total due amount.
  • Make the payment to complete the purchase.
  • Receive the policy document from Asego Travel LLP on your email ID within 24 hours of booking the flight.

For the purpose of processing the claim, the following amount paid will be excluded while arriving at the claimed amount

  • Convenience Fee
  • Any add-on purchased (for example meals, seats, spicemax etc.)
  • Amount paid for Zero Cancellation - International.

To claim the refund of cancellation charges, customer must share the required documents to Asego Travel LLP at claims@asego.in or call on 022 6960 3182

Zero Cancellation - International Insurance cover is available as understated.

  • Only for direct International sector flights (Ex India) booked directly on www.spicejet.com.
  • Applicable for flights with a departure time beyond 24 hours from the booking time and the travel date should not be more than 90 days from the date of booking.

No, this product is available only in the booking flow and cannot be added once the flight ticket is booked.

Customer needs to submit the following details with Asego Travel LLP

  • Details of claim and claim amount
  • Policy copy
  • Travel ticket copy
  • Details of refund received from airline (if any)
  • Bank details

These documents must be sent to the Email ID: claims@asego.in for processing of claim.

Customer will be refunded the cancellation charges (excluding convenience charges, any add-on charges and amount paid for Zero Cancellation - International) levied by SpiceJet, up to a maximum of USD 100.

Yes, the claim should be submitted to Asego Travel LLP post cancellation of ticket with SpiceJet and up to a maximum of 10 days from the date of travel.

To file a claim, the cancellation of booked flight ticket must be done more than 24 hours prior to the scheduled departure time. Zero cancellation – International product claim is not applicable if the booked flight is cancelled in 24 hours or less than 24 hours prior to schedule departure time.

A customer is not eligible to receive the claim under following scenarios

  • Cancellation of ticket in 24 hours or less than 24 hours of schedule departure time of flight.
  • Customer registers the claim after 10 days from the date of travel
  • Customer fails to provide the required details to Asego Travel LLP.

Yes, Asego Travel Insurance cover is applicable for non-refundable flights as well.

Yes, you can opt for this cover for all passengers on a PNR by adding it for all passengers and by making the complete payment

NO, in case of round trip or multi-flight booking you cannot select zero cancellation - international.

Yes, you can file the claim against the partial cancellation of the booked flight ticket in case there are multiple passengers in a single PNR you can cancel the travel for selected passengers and file claim against same

This product is available for the Indian nationals only and for the age group from 3 Months to 70 years (both inclusive).

The maximum amount that can be claimed is USD 100 under this product.

In case a customer misses his/her flight for whatsoever reason, the amount paid for Zero Cancellation – International product will be forfeited.

Once your booking is confirmed, your Policy copy is sent by Asego Travel LLP within 24 hours to the e-mail address which you have registered while making the booking. If you still haven’t received any e-mail, please contact Asego Travel LLP at their helpline number 022 6960 3182 or write to them at spicejet@asego.in.

No, this policy is available only through Spicejet Airlines at the time of booking of flight tickets.

No, this product is only designed with a single sum insured.

The Asego Travel LLP Insurance Cover - “Zero Cancellation - International” (“Product”) is available for all bookings made for International Sector (Ex India i.e., Departing From India), (direct flights) on SpiceJet’s official website - www.spicejet.com, mobile site and mobile application.

The Product can only be availed if the date of travel is beyond Twenty Four (24) hours and not more than ninety (90) days from the date of booking the flight.

Benefits under this product cannot be claimed if:

  1. The cancellation of the ticket is done within six hours of making the booking.
  2. The cancellation of the ticket is done in 24 hours or less than 24 hours prior to the scheduled departure time.
  3. The passenger is a no-show at the airport or;
  4. The passenger chooses to change the originally-booked flight.

As per the benefit available under the Product, a passenger would only be reimbursed by the insurer the cost of the cancellation charges charged to the passenger in respect of its booking. The maximum cost of cancellation charges that is covered for reimbursement under the Product is USD 100 (One Hundred Dollar only) Any and/ or all amounts paid in respect of any convenience fee and/ or add-ons etc., including but not limited to the charges paid for the Product shall not be refunded.

A passenger cannot opt for the Product, if the:

  1. Booking for travel is for more than ninety (90) days in advance at the time of opting the Product; or
  2. Booking for travel is in Twenty-four (24) hours or less than 24 hours of the scheduled departure of flight; or
  3. Booking is made for domestic destinations;
  4. Booking is being made for an infant of age of less than 3 months, or for a passenger of the age of more than 70 years
  5. Booking is being made for a foreign national;

Any and all claim(s) related to this Product is/ are to be made solely to the insurer – Asego Travel LLP, by reaching them out at claims@asego.in. SpiceJet Limited is and shall not be responsible in any manner whatsoever for any acceptance and settlement related to claims under this Product.

Zero cancellation - International product is exclusively for customers booking their tickets directly from SpiceJet direct channels (Website, M-Site & Mobile App). Bookings made through Travel agents are not be eligible for Zero cancellation product.

*Customer will be refunded the cancellation charges (excluding convenience charges, any add-on charges and amount paid for Zero Cancellation – International product) levied by SpiceJet, up to a maximum of USD 100.

Desktop Site © Copyright SpiceJet 2015.
X

SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91-124-4983410 / +91-124-7101600.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+91-124-4983410 / +91-124-7101600 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91-124-4983410 / +91-124-7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91-124-4983410 / +91-124-7101600;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • Passenger carrying Portable Oxygen Concentrator (POC):
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +91-124-4983410 / +91-124-7101600