Introducing SpiceJet Zero Cancellation – International, powered by Asego Travel LLP. Now, planning your international trip would be easier than ever. Add to your flight booking and get insured against cancellation fee if you change your travel plans. Cancel with ease, claim refund and get your money back.

to Add

Full refund of cancellation
fee upto USD 100*

free claims


Select "Zero cancellation – International" add on while booking your flight on SpiceJet’s website.


Complete your flight Booking.


The policy will be sent by "Asego Travel LLP" to the email address provided while booking the flight.


For more details on risk factors, terms and conditions please read sales brochure carefully or refer to the Asego Travel LLP policy wordings, before concluding a sale.


After you cancel your flight booking, to claim your refund please refer the claim process.

Email the required documents and raise your claim with Asego Travel LLP. Refund will be processed within 72 hours after successful verification of your claim.

Or Call at 022 6960 3182
You can also email at

Zero Cancellation – International (powered by Asego Travel LLP) is an Add-on Insurance product facilitated by SpiceJet for its passengers booking their International flight ticket on SpiceJet website, mobile site and mobile application. This product facilitates customers to claim the reimbursement of cancellation charges maximum up to USD 100 in the event of cancellation of the flight ticket(s).

Customer can claim reimbursement of full cancellation charges maximum up to USD 100 per policy.

  • Log on to, mobile site or App.
  • Select your preferred International flight.
  • On the add-ons product page, select Zero Cancellation – International product.
  • Premium amount would be added to the Total due amount.
  • Make the payment to complete the purchase.
  • Receive the policy document from Asego Travel LLP on your email ID within 24 hours of booking the flight.

For the purpose of processing the claim, the following amount paid will be excluded while arriving at the claimed amount

  • Convenience Fee
  • Any add-on purchased (for example meals, seats, spicemax etc.)
  • Amount paid for Zero Cancellation - International.

To claim the refund of cancellation charges, customer must share the required documents to Asego Travel LLP at or call on 022 6960 3182

Zero Cancellation - International Insurance cover is available as understated.

  • Only for direct International sector flights (Ex India) booked directly on
  • Applicable for flights with a departure time beyond 24 hours from the booking time and the travel date should not be more than 90 days from the date of booking.

No, this product is available only in the booking flow and cannot be added once the flight ticket is booked.

Customer needs to submit the following details with Asego Travel LLP

  • Details of claim and claim amount
  • Policy copy
  • Travel ticket copy
  • Details of refund received from airline (if any)
  • Bank details

These documents must be sent to the Email ID: for processing of claim.

Customer will be refunded the cancellation charges (excluding convenience charges, any add-on charges and amount paid for Zero Cancellation - International) levied by SpiceJet, up to a maximum of USD 100.

Yes, the claim should be submitted to Asego Travel LLP post cancellation of ticket with SpiceJet and up to a maximum of 10 days from the date of travel.

To file a claim, the cancellation of booked flight ticket must be done more than 24 hours prior to the scheduled departure time. Zero cancellation – International product claim is not applicable if the booked flight is cancelled in 24 hours or less than 24 hours prior to schedule departure time.

A customer is not eligible to receive the claim under following scenarios

  • Cancellation of ticket in 24 hours or less than 24 hours of schedule departure time of flight.
  • Customer registers the claim after 10 days from the date of travel
  • Customer fails to provide the required details to Asego Travel LLP.

Yes, Asego Travel Insurance cover is applicable for non-refundable flights as well.

Yes, you can opt for this cover for all passengers on a PNR by adding it for all passengers and by making the complete payment

NO, in case of round trip or multi-flight booking you cannot select zero cancellation - international.

Yes, you can file the claim against the partial cancellation of the booked flight ticket in case there are multiple passengers in a single PNR you can cancel the travel for selected passengers and file claim against same

This product is available for the Indian nationals only and for the age group from 3 Months to 70 years (both inclusive).

The maximum amount that can be claimed is USD 100 under this product.

In case a customer misses his/her flight for whatsoever reason, the amount paid for Zero Cancellation – International product will be forfeited.

Once your booking is confirmed, your Policy copy is sent by Asego Travel LLP within 24 hours to the e-mail address which you have registered while making the booking. If you still haven’t received any e-mail, please contact Asego Travel LLP at their helpline number 022 6960 3182 or write to them at

No, this policy is available only through Spicejet Airlines at the time of booking of flight tickets.

No, this product is only designed with a single sum insured.

The Asego Travel LLP Insurance Cover - “Zero Cancellation - International” (“Product”) is available for all bookings made for International Sector (Ex India i.e., Departing From India), (direct flights) on SpiceJet’s official website -, mobile site and mobile application.

The Product can only be availed if the date of travel is beyond Twenty Four (24) hours and not more than ninety (90) days from the date of booking the flight.

Benefits under this product cannot be claimed if:

  1. The cancellation of the ticket is done within six hours of making the booking.
  2. The cancellation of the ticket is done in 24 hours or less than 24 hours prior to the scheduled departure time.
  3. The passenger is a no-show at the airport or;
  4. The passenger chooses to change the originally-booked flight.

As per the benefit available under the Product, a passenger would only be reimbursed by the insurer the cost of the cancellation charges charged to the passenger in respect of its booking. The maximum cost of cancellation charges that is covered for reimbursement under the Product is USD 100 (One Hundred Dollar only) Any and/ or all amounts paid in respect of any convenience fee and/ or add-ons etc., including but not limited to the charges paid for the Product shall not be refunded.

A passenger cannot opt for the Product, if the:

  1. Booking for travel is for more than ninety (90) days in advance at the time of opting the Product; or
  2. Booking for travel is in Twenty-four (24) hours or less than 24 hours of the scheduled departure of flight; or
  3. Booking is made for domestic destinations;
  4. Booking is being made for an infant of age of less than 3 months, or for a passenger of the age of more than 70 years
  5. Booking is being made for a foreign national;

Any and all claim(s) related to this Product is/ are to be made solely to the insurer – Asego Travel LLP, by reaching them out at SpiceJet Limited is and shall not be responsible in any manner whatsoever for any acceptance and settlement related to claims under this Product.

Zero cancellation - International product is exclusively for customers booking their tickets directly from SpiceJet direct channels (Website, M-Site & Mobile App). Bookings made through Travel agents are not be eligible for Zero cancellation product.

*Customer will be refunded the cancellation charges (excluding convenience charges, any add-on charges and amount paid for Zero Cancellation – International product) levied by SpiceJet, up to a maximum of USD 100.