Special Assistance

Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91-124-4983410 / +91-124-7101600.

Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

Onboard Facilities:

Following assistance are available on-board SpiceJet’s aircraft:

• Assistance in moving to and from seats/lavatory.
• Help in preparation for eating.

However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

Seating accommodation and aircraft accessibility for differently-abled passengers:

We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

Accessible Lavatories:

A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

SpiceJet offers special services for the following:

• Wheelchair users or passengers using wheelchairs (mobility assistance);
• Passengers travelling with crutches/ braces/ other prosthetic devices;
• Passengers with Visual Impairment;
• Passengers Travelling with Certified Guide Dogs;
• Passengers with Hearing Impairment;
• Passenger travelling with spinal support;
• Passenger travelling with an assistant for medical purposes;
• Passengers with intellectual/ developmental/ learning disabilities;
• Passengers travelling with Internal Medical Devices;
• Passengers who require a stretcher;
• Passengers requiring oxygen aid;

Click here for download Fitness to Fly Guidelines

Mobility Assistance:

• SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of booking and/ or at the time of check-in;
• SpiceJet wheelchair service is provided, with an attendant, at no additional charges. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required; Do note, wheelchair handling charges may be levied by the concerned airport operator or the handling agency at the international departure city. To get more information on the aforementioned handling charges, please check from the concerned departure airport before your travel.
• Ambulift will be provided on chargeable basis, as applicable. This facility is available in selective cities only. Please check with the respective airline office of your departure/arrival city
• Requirement for Ambulift must be informed to the airline at least 72 hours prior to the scheduled departure;
• Please contact us at Reservations +91-124-4983410 / +91-124-7101600 should you have any questions about our wheelchair and Ambulift service;
• If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+91-124-4983410 / +91-124-7101600 at least 48 hours before the scheduled departure;
• Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a ‘Dangerous Good’;

Oxygen - Onboard:

Carriage policy of Portable Oxygen Concentrator (POC)

• POC’s are allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
• POC’s are allowed in hand baggage & check-in baggage both.
• If the POC is to be carried as “on one’s person" and has to be used on board, it should fit underneath the seat in front; therefore, it should match the dimensions given below:

  Dimensions (HxWxD) inches	Boeing	Q 400
  Height	10	13
  Width	15	15
  Depth	16	15

• If the POC is to be carried as “checked baggage”, there are no restrictions with regards to dimensions.
• Request for the carriage of Portable Oxygen Concentrator (POC) in flight should be sent to custrelations@spicejet.com at least 48 hours prior to flight departure.
• SpiceJet, in its sole discretion, reserves the right to refuse carriage of POC, if it is likely to endanger the safety of the aircraft or of any person.
• For safety purposes, please ensure that the POC prior to check-in is empty and free of pressure. Thus, if POC was used before coming to the airport, then the customer must reset the POC to avoid any residual oxygen in the equipment;
• The lithium battery attached to the POC should be removed and carried by the customer as hand baggage.
• In case you need to use the POC during flight, please ensure to fill up the medical form and call our call center atleast 48 hours prior to the departure of your flight. here,
• We will be seating our customers carrying/using POC on a window seat, except on exit rows.
• During taxi, take-off and landing, the POC, if being used will need to be stowed under the seat in front.
• During an unlikely event of decompression (in case of decrease in cabin pressure), you must wear the oxygen mask from the overhead panel as a primary source of oxygen and not the POC, since the oxygen mask would ensure a continuous flow of oxygen and would also minimize the chance/ effects of post decompression sickness.
• The non-exhaustive list of current FAA approved POCs which are allowed on board our aircraft are mentioned below. Please note that this list is subject to change.
• Please call our call centre if your POC is not included in the list mentioned below:

As carry-on baggage (FAA approved)

• AirSep FreeStyle
• AirSep LifeStyle
• AirSep Focus
• AirSep FreeStyle 5
• Delphi RS-00400
• Inogen One
• Inogen One G2
• Inogen One G3
• Inova Labs LifeChoice
• Inova Labs LifeChoice Activox
• International Biophysics LifeChoice
• Invacare XPO
• Oxus RS-00400
• Precision Medical EasyPulse
• Respironics EverGo
• Respironics Simply Go

As checked baggage (FAA approved)

• AirSep FreeStyle
• AirSep LifeStyle
• AirSep Focus
• AirSep FreeStyle 5
• Delphi RS-00400
• Inogen One
• Inogen One G2
• Inogen One G3
• Inova Labs LifeChoice
• Inova Labs LifeChoice Activox
• International Biophysics LifeChoice
• Invacare XPO
• Oxus RS-00400
• Precision Medical EasyPulse
• Respironics EverGo
• Respironics Simply Go
• DeVilbiss Healthcare iGo
• Invacare Solo2
• Oxlife Independence Oxygen Concentrator
• SeQual Eclipse
• SeQual SAROS

Only the above FAA approved POCs are permitted for carriage either carry on or as checked baggage

Expectant mothers may travel up to and including 36 weeks of their pregnancy, and will be accepted between 28 and 36 weeks only if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly.

The certificate’s validity is for 2 weeks. This will have to be presented at the check-in counter when requested. However, in case of any associated complications (multiple pregnancies, complicated single pregnancies), a more recent certificate (within 48 hours) must be produced.

Expectant mothers of 37 weeks and above are not allowed to fly.

Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

Passengers with Visual Impairment:

• SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
• If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
• SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
• If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
• You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

Guide dogs (seeing eye dogs) are permitted on SpiceJet flights in the aircraft cabin if they are accompanied by a visually impaired passenger. All such bookings must be made through SpiceJet Reservation and passenger must inform about the requirement of travelling with a guide dog.

Guide dogs for a visually impaired passenger will not occupy any cabin seat; and the passenger would be required to bring a moisture absorbent mat to be placed under the guide dog and the canine must be properly trained, vaccinated, restrained and muzzled.

SpiceJet does not accept guide dogs on flights operated on Q400 aircraft.

Passengers with Hearing Impairment :

If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

We offer the following assistance:

• Meet and assist service to escort you to and from the aircraft;
• Priority boarding.

We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

Passengers with Speech Impairment:

At SpiceJet, we prioritize the comfort and inclusivity of all our passengers, including those with speech impairments. If you or someone you're traveling with has a speech impairment, rest assured that our services are tailored to provide seamless assistance throughout your journey. During the booking process, you'll find a dedicated checkbox for passengers with speech impairment, allowing us to be informed about your specific needs.

Our staff is equipped to make your travel smoother and more convenient. If you require any assistance, you can always write to custrelations@spicejet.com for support. At SpiceJet, we strive to make air travel accessible for everyone, and we look forward to welcoming you on board for a pleasant and inclusive journey.

Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91-124-4983410 / +91-124-7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

• Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
• Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
• Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
• Has severe hearing and vision impairment and cannot communicate with our cabin crew.

• Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91-124-4983410 / +91-124-7101600;
• While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
• Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
• The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
• Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.

If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

• No person shall knowingly carry or permit to be carried, or connive at the carriage of, a person suffering from any mental disorder or epilepsy in any aircraft.
• The above prohibition shall not apply if the person to be carried is certified by a registered medical practitioner to be fit to travel by air without being a risk to other passengers or to the aircraft, and in addition :
  1. has not taken or used any alcoholic drink or preparation within twelve hours of the commencement of the flight;
  2. is kept under proper sedative, if in a state of excitement, during the flight and stops en route; and
  3. is accompanied by an attendant, provided that in case he has been in a state of excitement requiring sedation within the two weeks preceding the date of commencement of the flight, he shall be accompanied by a registered medical practitioner and adequate escort who shall individually and collectively be responsible for ensuring that no alcoholic drink or preparation is taken by the person in their charge and that such person is kept suitably sedated during the flight and stops en route.
• The fit to fly certificate must be issued at the most 48 hours prior to travel.
• Please note that the airline will not be able to offer the emergency exit row seats.
• If any assistance is required within the airport, please identify your needs preferably at the time of booking or check-in. The airline would be able to extend our meet and assist service to help in boarding, deplaning and also during flight connections.

A stretcher passenger is an ill/injured passenger who, because of their physical or mental condition, can only travel on a stretcher fitted in the aircraft. Travel on a stretcher is subject to prior approval, availability and payment of the applicable fee/fare.

Carriage of stretcher passengers on the international routes is not permitted.

Carriage of stretcher in SpiceJet flight is subject to certain restrictions as mentioned below:

• Stretcher cases will be accepted on all direct flights subject to feasibility of aircraft configuration.
• Clearance for all stretcher cases will be done by the SpiceJet Chief Medical Officer and operations. write an email to custrelations@spicejet.com to enquire about the charges associated with the carriage of stretcher.
• A request for accommodating stretcher case passenger must be made atleast 48 hours prior to the flight departure.
• The medical form is available here, which needs to be filled up by the patient’s treating doctor prior to booking and sent to the SpiceJet Chief Medical Officer by email (custrelations@spicejet.com )or Fax (0124-3913888)
• For flights departing out of Mumbai, stretcher passenger and the accompanying escort must get their Covid-19 RT-PCR test done 96 hrs prior to the departure. Test reports of the stretcher passenger and the accompanying escort, along with the medical summary/discharge summary of the stretcher passenger must be shared with the airline at custrelations@spicejet.com, atleast 24 hrs prior to their flight.
• Only one stretcher case per flight will be permitted.
• A maximum of 2 passengers (including the treating physician) are permitted to accompany the stretcher passenger.
• The total free baggage allowances will be according to the number of seats paid. However, each passenger will be allowed to carry only the single entitlement of hand baggage and personal articles.
• Clearance from Medical Department has to be obtained.
• Passengers requiring stretcher should report 2 hour prior to the departure of their flights.
• The flight(s) on which the stretcher case passenger is being carried, may be rescheduled for that particular day, as time would be required to fix the stretcher and necessary equipment on board the aircraft.
• SpiceJet would be responsible only for the transport of the passenger by air from one sector to another. Arrangements for and cost of all equipment/ medications/accompanying medical escorts/ambulift facility etc., would have to be borne by the passenger.
• Important Notice: The distance between the cabin overhead panel and stretcher top cushion is 2 feet and the height of the stretcher from the floor is 3.39 feet. Please note that the stretcher is installed as per the manufacturer's recommendations as specified in SpiceJet engineering manual and we regret that individual requests for any alteration in installation cannot be met with.

Medical Clearance

• Assessment by company doctor/designated doctor (in stations where company doctor is not available) just before departure may be required in certain cases, before giving final approval. This would be mentioned by the SpiceJet Medical department in the clearance accorded and communicated to the internal departments as well as to the passenger representatives. A fresh MEDA form (giving details of passenger’s medical condition) on the day of travel may be asked for in selected cases. If the passenger’s medical status is noted to have deteriorated, as compared to the details provided in the MEDA form, permission to fly may be refused. In all cases, the decision of the SpiceJet medical department regarding the fitness of passenger to fly and the type of escort required, will be final.
• The MEDA Form should be complete, accurately and legibly filled by the patient’s treating doctor and faxed to the chief medical officer, at least 48 hours prior to the flight. All medical details asked for must be completed. The passenger must produce a certificate from his treating doctor certifying that he is fit to travel by air and is free from any contagious disease as well as a detailed medical report from the treating doctor.
• The indemnity bond should be completed and signed by the patient/his relative on reaching the airport.
• After confirming fit to fly status, the doctor on duty will certify and fax the MEDA form back to the departure station.
• Passengers requiring stretcher should report 2 hour prior to the departure of their flights.
• Relatives and passengers must also request their treating physicians to refer to the 'GUIDELINES' printed on the reverse of the MEDA Form.
• Due to security reasons, personal oxygen cylinders, oxygen concentrators, etc., will not be carried on board the aircraft.
• Cabin Staff are trained in first aid only and are not expected to render special nursing care to critically ill cases. Cabin crews are not permitted to administer injections or open physician kits which contain life saving drugs and equipments. These kits can be opened only under instructions of Registered Medical Practitioners.
• No services such as urine bags, pampers, etc., will be provided by SpiceJet. Passengers will have to make their own arrangements if they wish to carry any of these items.
• No medical support will be provided by SpiceJet. The passenger will have to be accompanied by a medical escort (doctor, with minimum MBBS) or paramedical escort (registered nurse) or non medical escort as per the decision of the medical department.
• Ambulift Facility will be provided by the airline, however, subject to availability of the same, being provided by the Airport Operator. However, passenger or his relatives may liaise with the respective Airport Manager for this facility well in advance.
• Ground and Transit oxygen arrangements are to be made by the passenger in conjunction with the Airport manager or ground staff in liaison with AAI.

Carriage of Life Saving Equipment on Board for Passengers Requiring Medical Assistance

• Carriage of Life Saving and other Medical Equipment on Board will be permitted only after getting clearances from Engineering, Security Departments.
• Manufacturers’ technical details regarding equipment, safety precautions if any, procurement source, manufacturers contact details etc should be submitted at least 72hrs prior to flight.
• All equipment on board must be secure.
• The Treating Physician should give a certificate stating that:
  • All equipments are battery operated (dry, non-spillable, sealed batteries only).
  • The battery does not need to be recharged in-flight (no recharging facilities are available onboard)
  • The equipment is life-saving and will be required in-flight.
  • It will not emit any electromagnetic radiation which could interfere with the communication/navigation of the aircraft or aircraft equipment.
  • There is an adequate supply of fully charged batteries, i.e., sufficient for 150% of maximum expected flight duration. Additional batteries must be packed as per IATA DGR.
• Guidelines for carrying life-saving equipment on-board to be followed.
• Ventilators and personal oxygen cylinders/oxygen concentrators are not permitted on the aircraft.

Please find below the forms required for various medical conditions:

For any assistance for booking and additional information please contact us at +91-124-4983410 / +91-124-7101600