International Offices

SpiceJet City Office in Bangkok

SpiceJet City Office in Sri Lanka

City Office Bangkok,
(GSA: EaseMyTrip Thai Co., Ltd.)
278 Rasmi Thavorn Building, 1 st Floor,,
Room No. 101, Silom Road,
Suriyawong, Bangrak, Bangkok 10500
Phone number: +66 2 051 2200
Cell number : +66 80 058 5625
Working Hours: 08am to 08pm

Jetwing Travels Pvt Ltd
Jetwing House 1
46/26 Navam Mawatha, Colombo 02, Sri Lanka
Ph- +94 4790300
Fax: +94 4732464

SpiceJet City Office in Dhaka

SpiceJet City Office in Dubai

SKYJET Aviation Ltd.
Taj Cassilina (1st floor), 25 Gulshan Avenue, Dhaka 1212, Bangladesh
P: +88 02 9891289, +88 02 9890624
M: +88 01844027481

CITY OFFICE DUBAI ( GSA: Alhind tours & travels LLC )
Near Bur Juman Metro Station, Exit 04,
Bahwan Centre, Al Hamriya, Khalid Bin
Al Waleed Road, Bur Dubai.
Ph- +9714-3210149
Timing: 08am to 08pm (MON-SAT)

SpiceJet City Office in Male

SpiceJet City Office in Muscat

Speed Services Pte Ltd
HO-3rd floor, STO Aifaanu Building, Marin Drive Male' Republic of Maldives
Ph- +960-3323069
Fax- +960-3322380

Akbar Travels of India & Partners LLC
Shop: 3B, Building no R6
Raymond Building, Ruwi High Street, Ruwi-Muscat- Sultanate of Oman
Ph- +968 2413 1515
Fax- +968 2479 58 58

SpiceJet City Office in Kabul

Jet Travel Services
House No 713, Street No 10, Wazir Akbar Khan Main Road, Kabul, Afghanistan.
Ph- +93-795-484848, +93-795-494949

SpiceJet City Office Hong Kong, China


SpiceJet City Office in Jeddah, Saudi Arabia

Megacap S.A. Limited
9/F, Chung Nam Building,
1 Lockhart Road,
Wan Chai ,
Hong Kong.
Tel: (852) 3705 6324
Email :

Al hind Travel and Tourism Company
Spicejet Alhind office,
Opposite Lulu hyper market,
Al-Madinah Al-Munawarah Rd,
Al Sharafeyah, Jeddah 23216 Saudi Arabia.
Tel :- 012 2615505, 012 2367007, 012 2343408
Email :

SpiceJet City Office in Riyadh, Saudi Arabia

SpiceJet Jeddah Office:

SpiceJet office,
Building No: 2923,
Jarir Street, Al Malaz,
Riyadh 12836, Saudi Arabia
Telephone : +966 11 236 6232
email :

Opposite Lulu Hyper Market
Building No: 6673
Al-Madinah Al-Munawarah Rd, Al Sharafeyah
Jeddah 23216 Saudi Arabia
Tel +966 12 261 5505 / +966 12 3434 308
Email :

SpiceJet City Office in Kuwait

SpiceJet City Office Australia/New Zealand

SpiceJet G.S.A Al Rashed International Travel Co.
Office No. 603 - Block B,
Souk Al Kabir Building,
Fahad Al Salem Street,
Kuwait City,
Tel : +965 22072700 / 69334929 / 67363675 / 69000640

Aviation GSA Services
Head Office: Level 4, 95 Pitt St. Sydney
NSW 2000 Australia
Mobile number : +61 2 8248 0058
Email :

Benzy Holidays & Travel LLC.

No-04 Hiteen Street, Al Muntazah
P O Box 18698
Doha, Qatar
Tel: +974 4418 6111 I 4418 6222 I Mob: +974 77873474
Email :-

SpiceJet City Office in Nepal

SpiceJet City office in Cyprus

Zenith Travels Pvt Ltd
Naxal, P.O. Box :4163
Kathmandu, Nepal
Tel no. 00977 1 4446340

Orthodoxou Aviation Ltd
4B Menandrou Street
Gala Tower, Shop NBR 1
1066 Nicosia
Tel. + 357 22 765 975
Fax. + 357 22 767 670

SpiceJet City Office in Myanmar

No.67, Sule Pagoda Road,
Near Center Point Tower,
Kyauktada Township,
Yangon, Myanmar
PH: +95-1-378 235 , 01-378 235 , 01-378 236
MOB: +95 9 8627747 , +95 97317 5943
Email : ,

SpiceJet City Office in Singapore

GSA - Aviation Services (GSA) Pte Ltd
400 Orchard Road
#24-08 Orchard Towers
Singapore 238875
Tel: + 65-62262169 or 65-62277911
Fax: + 65-62218810
Email :



  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91-124-4983410 / +91-124-7101600.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+91-124-4983410 / +91-124-7101600 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91-124-4983410 / +91-124-7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91-124-4983410 / +91-124-7101600;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • Passenger carrying Portable Oxygen Concentrator (POC):
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +91-124-4983410 / +91-124-7101600