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We're here to help - reach out to our support team for reservations, feedback, or grievance redressal.
Customer Care - Reservations (24 Hours)
Phone :+91 (0)124 4983410 +91 (0)124 7101600
For any Feedback / Suggestions / Complaints, please email at custrelations@spicejet.com or Click here.
Grievance Addressal
For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV write to the following:
Contact details of Nodal Officer & Appellate Authority from SpiceJet:
Nodal Officer: Mr. Sachin Suri
E-Mail: nodalofficer@spicejet.com
Work Timings : Monday – Friday – 0900 Hrs – 1800 Hrs
Contact No. : +91 124-3913939
Appellate Authority: Mr. Kamal Hingorani
E-Mail: appellateauthority@spicejet.com
Work Timings : Monday – Friday - 0900 Hrs – 1800 Hrs
Contact No. : +91 124-3913939
Grievance Redressal Procedure:
The below is the procedure for any grievance redressal:
- The passenger first has to write to the Customer Experience team at custrelations@spicejet.com; after reviewing the grievance, the Customer Experience agent will share the resolution.
- If the passenger is not satisfied with the response of the Customer Experience agent, then they can quote their grievance to the Nodal Officer, who may be contacted at nodalofficer@spicejet.com
- If the passenger is still unsatisfied and wishes to appeal, they can lodge an appeal with our Appellate Authority at appellateauthority@spicejet.com quoting their grievance.
- Additionally, passengers may also submit their grievance through the AirSewa portal at https://airsewa.gov.in/#/home .
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