Passenger Support

We're here to help - reach out to our support team for reservations, feedback, or grievance redressal.


Customer Care - Reservations (24 Hours)

Phone :+91 (0)124 4983410 +91 (0)124 7101600
For any Feedback / Suggestions / Complaints, please email at custrelations@spicejet.com or Click here.


Grievance Addressal

For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV write to the following:

Contact details of Nodal Officer & Appellate Authority from SpiceJet:

Nodal Officer: Mr. Sachin Suri
E-Mail: nodalofficer@spicejet.com
Work Timings : Monday – Friday – 0900 Hrs – 1800 Hrs
Contact No. : +91 124-3913939

Appellate Authority: Mr. Kamal Hingorani
E-Mail: appellateauthority@spicejet.com
Work Timings : Monday – Friday - 0900 Hrs – 1800 Hrs
Contact No. : +91 124-3913939

Grievance Redressal Procedure:

The below is the procedure for any grievance redressal:

  1. The passenger first has to write to the Customer Experience team at custrelations@spicejet.com; after reviewing the grievance, the Customer Experience agent will share the resolution.
  2. If the passenger is not satisfied with the response of the Customer Experience agent, then they can quote their grievance to the Nodal Officer, who may be contacted at nodalofficer@spicejet.com
  3. If the passenger is still unsatisfied and wishes to appeal, they can lodge an appeal with our Appellate Authority at appellateauthority@spicejet.com quoting their grievance.
  4. Additionally, passengers may also submit their grievance through the AirSewa portal at https://airsewa.gov.in/#/home .