SpiceJet's travel assistance provides unparalleled support and security for a seamless journey at a nominal fee, covering medical assistance, roadside support, compensation for flight delays and protection against loss of checked-in baggage among other benefits.

MEDICAL
ASSISTANCE

COVERAGE FOR
FLIGHT DELAY

COVERAGE FOR
LOSS OF CHECKED-IN
BAGGAGE

Service Provider: Asego Travel is the designated provider of travel assistance services.

Coverage Eligibility: These services are available to passengers travelling on SpiceJet flights for personal or business purposes.

Period of Insurance: The insurance coverage is valid only during the Policy Period and is evidenced by the issued certificate of insurance.
Coverage:


  1. Domestic Roadside Assistance Services:

    Services are available across India, excluding Islands, Jammu & Kashmir and North Eastern states, and include the following:

    • Minor on the Spot Repair
    • Breakdown Services & Towing
    • Flat Tyre Service
    • Battery Service/Jumpstart
    • Emergency Fuel Delivery
    • Keys locked inside
    • Lost Keys
  2. These services provide comprehensive support for unexpected incidents while travelling domestically with SpiceJet.

  3. Domestic Medical Assistance Services
    • Service Availability: This service is available across India, excluding islands.
    • Telephone Medical Information: We provide non-diagnostic, non-treatment medical information, including details on disease outbreaks, vaccinations and more, to the customer or their family.
    • Medical Service Provider Referral: We offer contact details for medical service providers such as hospitals, clinics, chemists and diagnostic centres. However, we do not take responsibility for the outcome of services provided by these recommended providers
    • Arrangement of Home Nursing Care: We arrange for nursing care to be provided at the customer's or their family's residence.
  4. Domestic Travel Insurance Coverage
    • Medical Expense Reimbursement Benefit: This benefit covers medical expenses up to INR 50,000 for hospitalisation during your domestic trip, with no deductibles. For more information, please refer to the Policy Wording section.
    • Total Loss of Checked-in Baggage Coverage: This benefit reimburses you up to INR 10,000 in the unfortunate event of total loss of your checked-in baggage while in the custody of the common carrier with no deductibles.
    • Personal Accident (24 hours): This benefit compensates the legal heir of the insured in case of death or dismemberment of any body parts.The coverage is effective around the clock, providing protection at any time of day or night. The sum insured is INR 100,000 with no deductibles.
    • Loss of Deposit (Hotel and Air): This benefit reimburses up to INR 10,000 for airfare and hotel booking expenses that have been prepaid and are non-refundable. This applies if the trip is unavoidably cancelled during the risk period due to the death or hospitalisation of the insured person or their immediate family member. Please refer to the Policy Terms and Conditions for more details.
    • Trip Delay Expenses Coverage: The Company shall reimburse the reasonable additional expenses incurred by the Insured if their trip, covered by this Policy, is delayed beyond a specified number of hours as mentioned in the Policy Schedule. The sum insured is INR 10,500 for a delay of 6 hours and above. For more details, please refer to the Policy Terms and Conditions.
    • Missed Connections Coverage: If the passenger misses their confirmed onward connecting flight at the transfer point due to the late arrival of their incoming confirmed connecting scheduled flight, and no onward transportation is provided within 3 hours of the actual arrival time of the incoming flight, the Company will provide an allowance as specified in the Policy Schedule. This allowance covers transportation costs to jointhe passenger's trip (must be of the same class as the original tickets purchased), as well as accommodation or refreshment bills. Please refer to the Policy Terms and Conditions for more details.

    The premium amount of INR 169 applies individually to each passenger. The policy remains valid until the date of arrival for one-way trips. For round-trip flights, the policy is valid until the date of arrival or a maximum of 15 days from the date of departure, whichever comes first.

    The content above provides a summary of benefits and exclusions. For a detailed description, please refer to the terms and conditions in the Policy Wording.

    Disclaimer: Insurance is a subject matter of solicitation. Content expressed here does not accept any liability of any sort unless confirmed by an authorized representative of Asego. All Travel Insurance policies are sold via Asego Travel LLP (CIN no. AAU-1225) under the Corporate Agency of Asego Insurance LLP, bearing IRDAI registration no. CA0776 with insurance underwritten by an IRDAI authorised insurer.

HOW TO BOOK TRAVEL ASSISTANCE SERVICES AND CLAIM INSURANCE

Travel Assistance Services can be added to both domestic and international flights from the add-ons page when booking your flight ticket through our website www.spicejet.com, mobile app, reservation centre, and select travel agents.

To add Travel Assistance Services to your existing booking, please fill in your details in the next section. Once your flight ticket is retrieved, you will be directed to the add-ons page where you can add this service.

Travel assistance can be pre-booked up to 2 hours before domestic flight departures and 4 hours before international flights.

In the event of an insurance claim, you can obtain detailed guidance on the Claims Procedure by reviewing the Claims Procedure Note. Click here for more information.

This offer is brought to you by ICICI Lombard General Insurance Company Ltd.

ADD TRAVEL ASSISTANCE TO YOUR BOOKING NOW

  1. What is the Domestic Protection Plan, specially designed for SpiceJet passengers and who can purchase it?
    The Domestic Protection Plan is exclusively available to SpiceJet passengers and can be added either during the booking process on www.spicejet.com. or after the booking is completed, through the Manage Booking tab. Any Indian domestic passenger traveling within India and foreign passengers holding passports from countries other than India with a valid FRRO, PIO, or OCI Card, are eligible to purchase the Domestic Protection Plan.
  2. What is the age limit for coverage under the Domestic Protection Plan?
    The maximum age limit is 70 years as of the date of travel.
  3. Can I purchase the Domestic Protection Plan if I'm traveling for more than 15 days?
    The Domestic Protection Plan covers passengers for a maximum period of 15 days from the date of inception of the policy, which is the date of commencement of the journey after booking their tickets on SpiceJet. For round trip flights purchased on SpiceJet, the coverage will end with the return journey to the originating airport or 15 days from the date of policy commencement, whichever occurs first.
  4. Am I covered under the Domestic Protection Plan if I board a connecting flight to a different destination?
    Coverage, such as trip cancellation and trip delay, is only applicable to flights booked through SpiceJet. Other coverage remains valid during the policy's validity period.
  5. Who would be the beneficiary under this policy?
    Benefits under the accident death and dismemberment benefit will be paid to the insured person's bona fide legal heir in the event of loss of life. All other benefits will be payable to the insured person.
  6. How are accidental medical expenses covered under the Domestic Protection Plan?
    Accidental medical expenses incurred as a result of a covered accident will be reimbursed according to the terms and conditions mentioned in the Policy Wording.
  7. If I meet with an accident during the trip, how long will medical treatment be available?
    If, unfortunately, you meet with an accident during the trip, we understand the importance of timely and comprehensive coverage. The policy covers medical expenses necessarily incurred for treatment up to the validity of the policy, i.e., the end date appearing on the policy or the return to the originating city, whichever is earlier.
  8. Does the Domestic Protection Plan cover sports and other similar activities?
    The Domestic Protection Plan does not cover sports and similar activities. For more details, please refer to the terms and conditions of coverage mentioned in the Policy Wording.
  9. Am I eligible to receive a full refund for cancelling my trip for any reason through my Trip Cancellation Benefit?
    The Trip Cancellation Benefit applies exclusively to reasons outlined in the full terms and conditions. Covered reasons include illness, injury requiring 24 hours of hospitalization or the unfortunate event of death involving you or an immediate family member. Please note that pre-existing conditions are not covered.
  10. Does the policy cover pre-existing conditions?
    Unfortunately, the policy does not cover any pre-existing conditions or complications arising from them.
  11. What does my baggage loss benefit cover?
    The baggage loss coverage applies only if the entire baggage has been lost while in custody of the common carrier subject to the terms and conditions mentioned in the Policy Wording.
  12. Can I cancel my Domestic Protection Plan?
    The Domestic Protection Plan can only be cancelled if the PNR/air booking is cancelled.
  13. Is it necessary for me to carry a copy of my Certificate of Insurance while traveling?
    It is advisable to carry a copy of your Certificate of Insurance.
  14. How do I request a copy of my Certificate of Insurance if it was not received or misplaced?
    To ensure that your Domestic Travel Protection plan is successfully processed, please verify the Confirmation Page after purchase and check your SpiceJet Itinerary, where it will be listed. If you did not receive or have misplaced your Certificate of Insurance, you can request a copy by contacting our call centre at 022-2497-5225, 022-2497-5226, or 022-2497-5227 or emailing us at spicejet@asego.in. Please include these details in your email: Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates and Date of Purchase. The policy will be sent to the email address you provide.
  15. How can I access the complete terms and conditions of my Domestic Protection Plan?
    For the full terms and conditions of your Domestic Protection Plan, please refer to our Policy Wording.
  1. How do I purchase International Travel Assistance Plan?
    The International Travel Assistance Plan can be purchased exclusively as an option during the booking process of your flights on www.spicejet.com.
  2. Who can purchase International Travel Assistance Plan?
    The International Travel Assistance Plan can be purchased by:
    • Indian passengers traveling outside India.
    • Foreign passengers holding passports from countries other than India if they have an FRRO, PIO, or OCI Card and are traveling from India.
  3. For which sectors can I purchase the International Travel Assistance Plan?
    The International Travel Assistance Plan can be purchased for all Europe and Asian sectors.
  4. What is the age limit for coverage under the International Travel Assistance Plan?
    The maximum age limit for coverage is 70 years as of the date of travel.
  5. Will I be covered under the International Travel Assistance Plan if I board a connecting flight to a different destination?
    The International Travel Assistance Plan provides coverage for your journey until the period opted or specified in the certificate.
  6. Who is entitled to receive benefits under this policy?
    Benefits will be paid to the insured person's bona fide legal heir in the event of loss of life under the Accident Death and Dismemberment Benefit. All other benefits will be payable to the insured person.
  7. What should I do in case of an accident or sickness during my trip abroad?
    In case of an accident or sickness while traveling internationally, contact +91 11 42221403 or email at bagi.travel@bhartiassistance.co.in or ba.travel@bhartiassistance.co.in. For claims after your return to India, call 022- 2497-5225, 022-2497-5226, or 022-2497-5227 or email claims@asego.in
  8. Under what circumstances can I cancel my International Travel Assistance Plan?
    The International Travel Assistance Plan can be cancelled solely if the associated flight booking is also cancelled.
  9. Is it necessary to have a copy of my Certificate of Insurance while traveling?
    We suggest bringing a copy of your Certificate of Insurance when you travel. Please ensure you have your Certificate Number and the 24-hour assistance service number.
  10. How do I request a copy of my Certificate of Insurance if it was not received or misplaced?
    To ensure that your International Travel Assistance Plan is successfully processed, please verify the Confirmation Page after purchase and check your SpiceJet Itinerary, where it will be listed. If you did not receive or have misplaced your Certificate of Insurance, you can request a copy by contacting our call centre at 022-67872037 or emailing us at spicejet@asego.in. Please include these details in your email: Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, and Date of Purchase.
    The policy will be sent to the email address you provide.
  11. How can I access the complete terms and conditions of my International Travel Assistance Plan?
    For the full terms and conditions of your International Travel Assistance Plan, please refer to our Policy Wording.
  12. Does the International Travel Assistance Plan include coverage for sports and similar activities?
    Unfortunately, coverage for sports and similar activities is not included in the International Travel Assistance Plan. For specific details on coverage, please refer to the terms and conditions in the Policy Wording.
  13. Can the travel date be modified after purchasing the International Travel Assistance Plan?
    The date of your travel can be changed, but the policy will retain the original date it was issued. Therefore, the benefits will be applicable based on the date specified in the policy, regardless of any changes to your travel date.
  14. Can I get a full refund for cancelling my trip under the Trip Cancellation Benefit, regardless of the reason?
    The Trip Cancellation Benefit covers specific reasons as detailed in the full terms and conditions. These include, but are not limited to, unforeseen emergencies such as illness, injury, or death involving you or an immediate family member. Please be aware that pre-existing conditions are not covered.

The comprehensive terms of carriage shall be applicable in tandem with the general disclaimers.