All airports are manned by SpiceJet commercial staff to handle Passenger queries, provide special assistance and sort out any problem faced by Passengers related to their travel with SpiceJet.
Baggage Allowance
Checked-in baggage (Domestic):Effective October 24, 2020 SpiceJet permits one piece of free checked-in baggage of up to 15 kg with overall maximum dimensions of 158 cm (L+W+H), per passenger, for all domestic flights.
Please note that if a passenger is carrying less than the permitted weight, then the balance weight cannot be adjusted as hand baggage and vice versa. Additionally, each bag must not exceed 32 kg as per airport baggage restriction.
At the Airport: Passenger(s) carrying more than the baggage allowance will be charged at the rate of INR 550/ kg for domestic travel only. Additional pieces of baggage will be subject to a fee of INR 1,000 per piece in addition to the excess baggage charges. Passenger(s) carrying Hand baggage over and above the permissible carriage limit of 7 kg will be charged at a cost of Rs.600 per kg.
Prepaid excess baggage can be booked up to 3 hours prior to the departure time from our website or call centre, at the following rates.
Domestic: EXCESS BAGGAGE PRE-PURCHASE |
Fee type
|
INR
|
5 kg Prepaid
|
2250
|
10 kg Prepaid
|
4500
|
15 kg Prepaid
|
6750
|
20 kg Prepaid
|
9000
|
30 kg Prepaid
|
13500
|
1 Extra Piece
|
900
|
2 Extra Piece
|
1800
|
Carry More On Board (CMO)
|
500/Kg
|
Discounts for pre-booked excess baggage may vary on different channels.
Additional piece(s) of baggage will not include excess baggage weight allowance
Each slab for Prepaid Excess Baggage can be booked only once i.e. per PNR/ per passenger/ per sector.
Checked Baggage (International) - For all international flights, Passenger are permitted to carry two pieces of free checked-in baggage
Checked-in baggage weight allowances are listed as below:
International check-in baggage weight allowance and charge
Flight |
Checked-in baggage allowance (in weight) |
Cost for excess baggage per kg |
India to Malé |
20 kg |
INR 850 |
India to Muscat |
30 kg |
INR 1100 |
India to Bangkok |
20 kg |
INR 850 |
India to Colombo |
30 kg
|
INR 850 |
India to Dubai |
30 kg |
INR 1000 |
India to Ras Al-Khaimah |
30 kg |
INR 850 |
India to Kabul |
30 kg |
INR 600 |
India to Dhaka |
30 kg
|
INR 600 |
India to Chattogram |
20 kg
|
INR 600 |
India to Hong Kong |
30 kg |
INR 1500 |
India to Jeddah |
30 kg |
INR 1200 |
India to Riyadh |
30 kg |
INR 1200 |
India to Kuwait |
30 kg |
INR 1200 |
India to Sharjah |
30 kg |
INR 850 |
India to Italy (FCO & BGY) |
25 kg |
INR 850 |
Malé to India |
20 Kg |
USD 12 |
Colombo to India |
30 kg
|
LKR 3500 |
Dubai to India |
30 kg
|
AED 60 + AED 40* |
Ras al Khaimah to India |
30 kg |
AED 60 + AED 40* |
Kabul to India |
30 kg |
USD 9 |
Muscat to India |
30 kg
|
OMR 6 |
Bangkok to India |
20 kg |
THB 400 |
Dhaka to India
Dhaka to Dubai/Jeddah/Riyadh
|
30 Kg |
BDT 1100
BDT 1300
|
Chattogram to India |
20 kg
|
BDT 700 |
Hong Kong to India |
30 kg |
HKD 140 |
Jeddah to India |
30 kg baggage + 5 litres of zam zam water
|
SAR 65 |
Riyadh to India |
30 kg
|
SAR 65 |
Kuwait to India |
30 Kg.
|
KWD 5 + KWD 2* |
Sharjah to India |
30 kg
|
AED 60 + AED 30* |
Italy (FCO & BGY) to India |
30 kg
|
Euro 10 |
International to International via India on SpiceJet flight |
30 kg |
INR 1050 |
International extra piece of baggage charges
Ex India: Extra Per Piece |
|
INR 2000 |
Ex Male To India |
|
USD 32 |
Ex Colombo To India |
|
LKR 5500 |
Ex Dubai To India |
|
AED 110 + AED 40* |
Ex Ras Al-Khaimah To India |
|
AED 110 + AED 40* |
Ex Kabul To India |
|
USD 32 |
Ex Muscat To India |
|
OMR 12 |
Ex Bangkok To India |
|
THB 940 |
Ex Dhaka To India |
|
BDT 2500 |
Ex Chattogram To India |
|
BDT 2500 |
Ex HongKong To India |
|
HKD 260 |
Ex-Jeddah To India |
30 kg baggage + 5 litres of zam zam water
|
SAR 110 |
Ex-Riyadh To India |
30 kg
|
SAR 110 |
Ex-Kuwait To India |
|
KWD10 + KWD2* |
Ex-Sharjah To India |
|
AED 110 + AED 30* |
Ex-Italy (FCO & BGY) to India |
|
Euro 30 |
*Additional handling and other costs as charged by the service provider.
SpiceJet will not be responsible for unsuitably packed, perishable, damaged/ fragile baggage or for minor damage to the exterior of baggage (e.g., scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.
Prepaid excess baggage cannot be cancelled in stand-alone or used partially
Pre-paid excess baggage charges are given below
International: Excess baggage pre-purchased charges |
Flight |
Charges for 5 kg excess baggage |
Charges for 10 kg excess baggage |
India to Malé |
Up to INR 3500 |
Up to INR 7000 |
India to Muscat |
Up to INR 4500 |
Up to INR 9000 |
India to Bangkok |
Up to INR 3500 |
Up to INR 7000 |
India to Colombo |
Up to INR 3500 |
Up to INR 7000 |
India to Dubai |
Up to INR 4500 |
Up to INR 9000 |
India to Ras al Khaimah |
Up to INR 3500 |
Up to INR 7000 |
India to Kabul |
Up to INR 2750 |
Up to INR 5500 |
India to Dhaka |
Up to INR 2760 |
Up to INR 5520 |
India to Chattogram |
Up to INR 2750 |
Up to INR 5500 |
India to Hong Kong |
Up to INR 6900 |
Up to INR 13800 |
India to Jeddah |
Up to INR 5520 |
Up to INR 11040 |
India to Riyadh |
Up to INR 5520 |
Up to INR 11040 |
India to Kuwait |
Up to INR 5520 |
Up to INR 11040 |
India to Sharjah |
Up to INR 3500 |
Up to INR 7000 |
India to Italy (FCO & BGY) |
Up to INR 3500 |
Up to INR 7000 |
Ex Maleé |
Up to USD 50 |
Up to USD 100 |
Ex Colombo |
Up to LKR 15000 |
Up to LKR 30000 |
Ex Dubai |
AED 285
|
AED 570
|
Ex Ras Al-Khaimah |
AED 285
|
AED 570
|
Ex Kabul |
Up to USD 45 |
Up to USD 89 |
Ex Muscat |
Up to OMR 25 |
Up to OMR 50 |
Ex Bangkok |
Up to THB 1625 |
Up to THB 3250 |
Ex Dhaka |
Up to BDT 4500 |
Up to BDT 9000 |
Ex Chattogram |
Up to BDT 3247 |
Up to BDT 6495 |
Ex Hong Kong |
Up to HKD 695 |
Up to HKD 1390 |
ExJeddah |
Up to SAR 309 |
Up to SAR 618 |
Ex Riyadh |
Up to SAR 125 |
Up to SAR 200 |
Ex Sharjah |
Up to AED 285 |
Up to AED 570 |
Ex Italy (FCO & BGY) |
Euro 40 |
Euro 80 |
Ex-India: 1 extra piece |
|
INR 1800 |
Ex-India: 2 extra pieces |
|
INR 3600 |
Carry More Onboard Prebook and Airport Charges |
Flight |
Prebook (Ex-India) |
Airport (Ex-India) |
Airport (Ex-International) |
Dubai |
1000/Kg |
1100/Kg |
AED 70 + AED 40* |
Bangkok |
800/Kg |
900/Kg |
THB 400 |
Jeddah |
1200/Kg |
1300/Kg |
SAR 70 |
Riyadh |
1200/Kg |
1300/Kg |
SAR 70 |
Colombo |
850/Kg |
900/Kg |
LKR 4000/Kg |
*Pre-booked excess baggage discount may vary on different channels*.
Prepaid excess baggage cannot be cancelled in stand-alone or used partially
For e.g., if a passenger has bought 5 kg of excess baggage but decided to not carry any excess baggage, then the pre-purchased baggage will be non-cancellable. Or if a passenger has bought 5 kg of excess baggage but carries only 4 kg then the remaining 1 kg is non-transferable/ non-refundable/ non-reusable
Each slab for prepaid excess baggage can be booked only once i.e. per PNR/ per passenger/ per sector.
Hand Baggage
Cabin baggage of maximum 7 kg having maximum overall dimensions of: 115 cms. (L+W+H) on Boeing flights and 108 cms. (L+W+H) on Q400 flights is allowed to be carried per passenger, free of cost. Laptop bag/ ladies purse/ duty free shopping bags can be carried additionally, as long as the total weight of cabin baggage does not exceed 7 kg.
Passengers with infants are allowed to carry an additional piece of hand baggage of maximum 7 kg., not exceeding the size dimensions, as mentioned hereinbefore.
Less than stipulated weight of check-in baggage does not qualify for the difference of weight in hand baggage and vice versa.
Hand baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.
Oversized or overweight hand baggage (exceeding 7 Kg) is not permitted in the cabin for safety & security reason. Such baggage is required to be checked in and loaded in the baggage compartment of the aircraft.
Connecting Flight Baggage Policy
- For passengers travelling on SpiceJet domestic flight to SpiceJet international flight or vice versa, the Free Baggage Allowance of International flight will be applicable within 24hrs of its flight departure to any domestic flight after landing in India.
- Passengers travelling on SpiceJet domestic flight and having connection on another airline to/from an international destination are permitted Free Baggage Allowance of 15 kg (one piece only) per passenger per flight.
Assigned Seating
SpiceJet allows pre-selection of preferential seats by paying an additional fee
at the time of booking or after booking on www.spicejet.com,
through the Reservations. In addition, passenger can also select their preferred seats at the time of web check-in. Web check-in is available effective 21st May, 2020 as per the guidelines issued by the government for COVID-19 situation. In case
of exigencies SpiceJet reserves the right to change an assigned seat without any
prior notice. In such a case, the seat fee will be refunded.
Boarding
Boarding gate closes 20 minutes prior to departure for domestic flights and 25 minutes
prior to departure for international flights. However, from Kabul the boarding gate
closes 45 minutes prior to flight departure. SpiceJet reserves the right to deny
boarding and cancel your reservation without refund or compensation, if you do not
meet the boarding deadlines.
Special Assistance
SpiceJet carries wheelchair passengers without any charges. Since per flight wheelchair
inventory is limited passengers are requested to request for the same atleast 24
hours prior to Scheduled Departure Time of flight. Passengers may however be levied
wheel chair handling charges by the concerned airport operator/ handling agency
at the departing airport of foreign country and you are requested to check the same
from concerned airport of embarkation before your travel plans.
Carriage of Unaccompanied (UNMR)
- SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children.
- SpiceJet will charge a fee of 4999 INR for Domestic sectors for unaccompanied minors.
- It is mandatory to produce photo identification at the airport for all unaccompanied minors.
- Passengers should complete and sign an Unaccompanied Minor Form at the departing airports, we will take charge of their custody and on arrival we require the designated recipient to show identification and sign for the UNM's custody.
- During the trip the children will be escorted by the airlines staff throughout the airport processes and seated in the aircraft where our In-flight personnel will keep a watchful eye on them.
- The UNMR passenger will be offered a complimentary eatable and beverage (from the options available) while on-board.
- The UNMR will be handed over at the destination only to the authorized individual specified in the UNM form. Photo ID of personnel authorized to take handover of UNMR will be checked.
- The UNMR will not be accepted where there is an overnight stay involved.
- SpiceJet does not transfer of UNMR to international terminal for a connecting international flight of some other airline.
- Unaccompanied Minors transiting from a domestic flight to an international flight or vice versa is not accepted.
- For International sectors below Fee based on departure station per Sector would be charged towards Unaccompanied Minors.
Departure
|
Fees
|
Ex India
|
INR 9999
|
Ex Dubai
|
AED 450
|
Ex Ras Al-Khaimah
|
AED 450
|
Ex Male
|
USD 125
|
Ex Colombo
|
LKR 10,000
|
Ex Muscat
|
OMR 50
|
Ex Bangkok
|
THB 4325
|
Ex-Jeddah
|
SAR 190
|
Ex-Hong Kong
|
HKD 380
|
Ex- Riyadh
|
SAR 190
|
Ex- Dhaka
|
BDT 13030
|
Important Information regarding Minors & Children below the age of 18 years travelling to UAE.
- All minors or children travelling under the age of 18 would need to have their parents passport copy and an form filled by their parents with relevant details of their home address/ U.A.E address and information about who would be receiving them in U.A.E.
- If the minor or child is travelling with another family member, still an authorization letter from the parents or the guardians is required with parent or guardian passport copy.
- The minor would be deported if the immigration suspects an illegal activity and the information provided are not sufficient to address that. In which case the normal INAD process and subsequent fines would be applicable.
- This process is applicable only for arriving unaccompanied minors only (18 Years and below ).
Passengers between the age of 12 and 15 years are considered as Young Passengers (YP). They are expected to travel alone. If the parents/guardians wish their child to be treated as an unaccompanied minor, this can be facilitated. However, in such a case the UNMR procedure will be applicable. Young passengers are treated with the same care as Unaccompanied Minors. However, a Young Passenger cannot be held responsible a for 5-12 years old child, who will be treated as UNMR. Unaccompanied Minors are not accepted for travel to Kabul .
Cases:
If a child (5yrs to 12yrs) is accompanied by YP above 15 years of age, there are no charges
If a child (5yrs to 12yrs) is accompanied by a YP less than 15 years of age, UNMR for that child passenger is charged, there are no charges for YP
Carriage of Expectant Mothers:
- Expectant mothers may travel up to and including 36 weeks of their pregnancy, and will be accepted between the 28 to 36 weeks only if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly.
- The certificate validity is for 2 weeks. This will have to be presented at check-in when requested. However in case of any associated complications (multiple pregnancy, complicated single pregnancy), a more recent certificate (within 48 hours) has to be produced.
- Expectant mothers 37 weeks and above are not allowed to fly.
Carriage of Infant Passengers:
- SpiceJet carries infants accompanied by adult passengers subject to availability of inventory. "Infants" are classified as children above 7 days and below 2 years of age on the date of travel. Proof of age is required, so please carry the Infant's Passport/valid ID (birth certificate) for inspection at the airport on the date of travel. Infants under seven (7) days will only be accepted upon medical authorization from a physician.
- Passengers traveling with an infant need to book the infant inventory by paying the requisite fee when booking a ticket. If the passenger has forgotten to book the infant they may call the SpiceJet Reservations with the reservation number and the staff shall assist the passenger with the request.
- Each infant must be accompanied by one adult passenger. Each adult may carry only single infant due to safety norms of the airline.
- Infants will not be charged any basic fare.
- Infants will not be allotted/occupy a seat and are not entitled to a separate baggage allowance.
Carriage of animals
SpiceJet permits the carriage of live animals on its flights but booked through
cargo services .Please refer to the full terms and conditions
associated with the carriage of live animals
on SpiceJet. Guide dogs for blind Customers are exempt from this rule, but any Customer
traveling with a guide dog should make his/her reservation via the SpiceJet Reservations
and provide us notice that a guide dog will be traveling. Please note that
guide dogs for the blind may not occupy any seat. The Customer is required to bring
a moisture absorbent mat, and to place it under the guide dog. Further, the guide
dog should be properly trained, restrained and muzzled.
Sports Equipment
Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:
Domestic (Within India)
|
INR 1500
|
International (Ex-India)
|
INR 3000
|
Ex-Dubai
|
AED 150 + (AED 40* + AED 45*)
|
Ex-Ras Al-Khaimah
|
AED 150 + (AED 40* + AED 45*)
|
Ex-Colombo
|
LKR 5000
|
Ex-Kabul
|
USD 40
|
Ex-Male
|
USD 40
|
Ex-Muscat
|
OMR 16
|
Ex-Bangkok
|
THB 1300
|
Ex-Bangladesh
|
BDT 3000
|
Ex-HKG
|
HKD 270
|
Ex-JED
|
SAR 130
|
Ex-RUH
|
SAR 130
|
Ex-Dhaka
|
BDT 3400
|
*Additional charges charged by the Service Provider & Handling Charges.
Policy
- For any baggage weights exceeding the applicable free checked baggage allowance,
the normal excess baggage charges will be charged in addition to the handling fee
as detailed in the above grid. Carriage of all Special Baggage's shall also be governed
by applicable terms and conditions contained in SpiceJet Conditions of Carriage
with regard to carriage of fragile items, etc.
- Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling
onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged
any additional excess baggage or handling charges for any Special Baggage at the
transit station.
- Connecting passengers under same PNR from a foreign Origin country to another foreign
country destination via India on SpiceJet will not be charged any additional excess
baggage or handling charges for any above mentioned articles at the transit station.
- LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
- Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage.
(Both the LCD/LED TVs to be charged)
- Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.
Carriage of Weapons / Ammunition in Checked Baggage by Passengers
SpiceJet will charge a fee of INR 5500/- per fire arm, air gun and /or ammunition (up to 50 rounds) per passenger for additional services provided during handling and carriage of fire arm, air gun or ammunition in their checked in baggage.
- Firearms and ammunition carried by bonafide customers, including sportspersons are allowed as checked baggage ONLY on SpiceJet, according to acceptance procedures. Each passenger is allowed to carry one licensed fire arm (revolver/pistol/rifle) and not more than 50 live cartridges or as mentioned in his/her license whichever is less.
- Indian citizens should have an arms license valid in the sector of travel.
- For foreign nationals, DGCA permission is required to carry the arms and ammunition for the sector of travel.
- Firearms must be unloaded and separated from the ammunition. Ammunition must be securely packed in fibre (such as cardboard), wood or metal boxes or other packaging specially designed to carry small amounts of ammunition.
- Passengers will be required to make a written declaration at the time of check-in or Checked Baggage Screening (whichever process is earlier), giving details of the weapon and license or permit and also present the weapon and ammunition for examination by SpiceJet Security staff. For sportspersons carrying additional arms and ammunition with DGCA permission, the following documents will also be produced at the time of declaring the weapon to the security staff :-
- Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
- Valid license/authorisation of fire arms and ammunition.
- Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.
Following Personnel are exempted and will not be charged subject to fulfillment of the following conditions:
- Serving personnel from Defense forces, Para military forces and Police if travelling on duty and carrying an official movement order issued by their concerned department authorizing the carriage of weapon and / or ammunition for official purpose.
- Sportsman traveling either domestic or International for a competition or representing the country, will be exempted from paying the charge levied for firearms, air gun and/or ammunition provided they fulfill the following conditions :
- Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
- Valid license/authorization of fire arms and ammunition.
- Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.
1. Bonafide passenger - Only 1 weapon, not more than 50 Rds (bullets) to be carried in Accompanied Hold Baggage (registered baggage) with a valid license.
2. Sports Person - More than 1 weapon and more than 50 Rds along with NRAI (National Rifle Association of India) Authority Letter and DGCA Permission.
3. Armed/ Para Military Forces - While travelling on duty, shall produce official travel orders and an inventory of weapons and ammunition being transported.
Carriage of Liquor:
Maximum of 5 liters of alcoholic beverages with alcohol content between 24% and 70% by volume is permitted in retail packaging as checked-in baggage. The permissible limit of 5 lt. includes the duty paid alcohol that passenger may buy from the airport. Bills for such purchases must always be kept handy.
On a domestic flight, alcoholic beverages are only permitted to be carried as checked-in baggage, unless they are purchased from the duty paid outlets. These duty paid alcoholic beverages can then be carried as cabin baggage. Alcoholic beverages carried on-board by passengers are not permitted to be opened and/or consumed inside an aircraft. Consumption of alcoholic beverages are strictly prohibited on all domestic flights.
Carrying alcoholic beverages from/into the states of Bihar, Gujarat, Tripura, Mizoram, Nagaland, UT Lakshadweep or any state considered as a 'dry state' is not permitted.