SpiceJet Citizen's Charter

1. SpiceJet uses a state of art website and mobile app for its flights reservations and inventory hosting, giving passengers the convenience to make or change a reservation on any SpiceJet flight from the comfort of their office or home. Log on to the website, www.spicejet.com and check the availability of flights and applicable fares; select the desired flight and fare; agree to the terms & conditions of the airline; fill in the passenger details; complete the payment process; and finally generate an itinerary once the confirmation is complete.
2. SpiceJet passengers have the facility to make reservations over the telephone by contacting the 24-hour Reservations and making payment with their credit/debit cards.
3. Our valued passengers can also book flights at the airport ticketing counters where the airlines operates. These airport ticketing counters are called SpiceJet Airport Sales Centers and passengers can book their tickets by paying cash or through credit/debit cards. The airport ticketing counters are generally open during normal office hours and around our flight operations
4. Reservations can also be made through travel agents.
5. While making your reservation please ensure your residence, business or mobile phone numbers are reflected in your booking record. This will help us keep you updated in case of any schedule change or delay of your flight.
6. SpiceJet provides its special passengers a choice of select services. These special service requests must be made at time of booking and are available only through our passenger reservation. We offer, wheel chair facility for the elderly and specially-abled persons in addition to the service for supervised travel of un-accompanied minors. This service is limited to only 4 passengers per flight
7. SpiceJet bookings are made on a confirmed basis and are valid for the date and flight for which it is made. Once the booking reference number is generated on a confirmed basis, no re-confirmation is required irrespective of the date of travel. SpiceJet will not allow any open dated bookings

1. SpiceJet prices fares on a one-way basis using a dynamic pricing and inventory allocation structure. Although fares and schedules are subject to change without notice, generally the earlier a customer makes a booking the lower they will pay. Fares generally increase as the date of travel nears.
2. SpiceJet quotes fares in Indian Rupees (Rs). International passengers who wish to travel on SpiceJet flights can book and make payments on their credit/debit card. Currency conversion will be in line with their credit /debit card companies’ exchange rate provisions.
3. SpiceJet fares do not include applicable government fees, such as the Passenger Service Fee (PSF) and other charges such as CUTE fee and Congestion charge on the base fare.
4. SpiceJet provides standard fares when tickets are booked through the website or through the Reservations.

5. Adult fares are applied to anyone 2 years of age and above. Infants under the age of 24 months, and who do not occupy a seat, will be charged an infant fee of INR 1750 for domestic.

6. Infant fee of INR 4000 (excluding GST and airport/any other taxes if applicable) will be charged for international.

7. Certain fares could carry a restriction related to change/cancellation and policy. In case you do not wish to opt for restricted fare, you can book two separate PNRs for each sector without the benefits/restrictions of the return fare.

For Domestic Travel changes to flights can be made up to 2 hours prior to the scheduled departure time. For Fees & Charges for any changes and cancellation to your booking, please refer to the T&C's at https://corporate.spicejet.com/Tnc.aspx . For International Travel changes to flights can be made up to 4 hours prior to the scheduled departure time. For Fees & Charges for any change and cancellation to the booking, please refer to the T&C's at https://corporate.spicejet.com/Tnc.aspx. If the same fare is not available at the time of change, the upward difference between the original and the current fare including any change(s) in taxes, fees, if any, will be applicable. For booking cancellations and flight changes requested via SpiceJet Reservations or airport ticketing counters, an additional sum of Rs.250 per passenger per flight will be chargeable. All fees are subject to change without notice. The balance from the original booking amount will be retained in a credit shell which the passenger may use against the payments towards future travel by calling our Reservation number. Atleast one of the passengers booked in the original PNR (Credit Shell PNR) should be travelling in the new PNR for future travel. Credit Shell amount is refundable on request. For booking made through travel agents or online travel portals, customer are requested to contact the source of booking.

There are five ways to pay for your SpiceJet booking :

• A non-refundable convenience fee shall be levied on all transactions completed as per the table given below:

  Convenience Fee (per passenger per segment)
  Transaction Channel	Domestic	International
  All Online Payments (except SpiceJet Gift Cards and Vouchers)	INR 350	INR 550
  Airport Ticketing Counter Charges	INR 350	INR 550
  Booking Made from Reservation	INR 350	INR 550

• For flights booked through the nationwide Reservations - using your MasterCard/Visa Card/Amex Card.
• For seats booked at the SpiceJet Airport Sales Center, with cash or using your MasterCard/Visa Card/Amex Card.
• For seats purchased with one of the Travel agents using cash or your applicable credit/debit cards.

Passengers require valid identification (ID) documents to be carried for the contract of carriage to be fulfilled. Passengers not in possession of valid ID cannot be accepted for boarding.

In order to ensure that our simplified booking procedure are not in any way misused and to protect the interest of our valued passengers, we require valid identification documents to be carried by the passengers at the time of entry into the airport. The identification proof should be produced at the time of check-in & must be in possession of the passengers throughout the journey.The following are considered to be valid photo identification documents for domestic travel:

• Valid Passport
• Valid Driving License
• Election Photo Identification Card
• PAN card issued by the Income Tax department
• Photo identity card issued by the employer, being government and reputed private sector organizations

In case the passengers do not posses any of the above documents, they should carry any other relevant attested document that contains a recent photograph of the traveling passengers.

All Foreign Nationals/Non-Indian Nationals/NRI need to carry their Passport with valid documents for their travel to Port Blair(Andaman and Nicobar Island).All NRI must have PIO(person of Indian origin) or Passport with valid documents.

For all international flights, the only acceptable proof of identification would be a valid passport.

Itinerary Printouts with the name of the Passenger will be checked at the time of entering the terminal.Passengers who do not have the same are requested to collect the printouts from the SpiceJet office located outside the departure terminal.This can be done on production of the booking reference number. A charge of INR 100/- will be levied for each print of an Itinerary / Ticket from any of the SpiceJet Ticketing Counters / Offices across India (charges not applicable for fresh bookings). This fee is applicable only on requests for a print of an existing itinerary / ticket, already paid for.Please note the Itinerary Printout Fee towards re-printing of each Itinerary Ticket is reflected under the "Itinerary Printout Fee - INR 100" column on the printout.

Check-in Time - Web check-in for domestic flights is available from the booking time until 60 minutes prior to departure. For international flights departing from India, web check-in is available between 48 hours and 75 minutes prior to departure. For a smooth immigration process, it is mandatory to report to the airport check-in counter for documentation check for all international flights.

For assistance with check-in or re-issuance of boarding pass through Reservations for domestic and international flights departing from India, a facilitation fee of Rs.200 per passenger and Rs.300 per passenger will be charged, respectively. Bookings made under the fares of armed forces, senior citizens and for passengers with medical conditions/stretchers are exempted from this fee.

Check-in for international flights departing from other countries can be done through SpiceJet check-in counters at respective airports.

Airport check-in counters open three hours prior to departure for all domestic and international flights, and close 60 minutes prior to departure for all flights.

Passengers are encouraged to report at least two hours prior to departure. Passengers who fail to report on time will be treated as "no-show", resulting in their booking being cancelled and the fare retained.

Baggage Policies

To ensure a smooth and stress-free journey with us, please adhere to our baggage policies. Here's what you need to know about travelling with baggage:

• Check-In Allowance: Be aware of your check-in baggage allowance. Items exceeding this limit will incur excess baggage charges.
• Cabin Baggage Limits: Familiarise yourself with the allowances and dimensions for cabin baggage.
• Restricted Items: Adhere to restrictions on items permitted in cabin baggage.
• Label Your Bags: Clearly label your baggage with your name and address.
• Essential Items: Keep medication, important documents, valuables, and cash in your cabin baggage.
• Declare Restricted Items: Inform us of any arms or explosive substances you are carrying.
• Prohibited Items: Note the items that are strictly prohibited from being carried in both check-in and cabin baggage.

1. Hand Baggage Allowance and Guidelines:
   • Each passenger is permitted to carry one piece of hand baggage with a maximum weight of 7 kg, free of charge. Hand baggage size must be within the dimensions of 55 cm + 35 cm + 25 cm (L+W+H; total 115 cm) on Boeing flights and 50 cm + 35 cm + 23 cm (L+W+H; total 108 cm or 42.5 inches) on Q400 flights.
   • In addition to the hand baggage allowance, the following items may be carried free of charge, subject to applicable security regulations:
     • An overcoat, wrap, or blanket.
     • An umbrella or walking stick.
     • A lady's handbag, pocketbook, or purse.
     • Duty free bags (only applicable for international flights).
     • A reasonable amount of reading material for the flight.
     • A small camera and/or a pair of binoculars.
     • Infant food for consumption during the flight.
     • A fully collapsible invalid's wheelchair, crutches, or other prosthetic devices necessary for the passenger's use.
     • Passengers travelling with infants can carry an extra piece of hand baggage, weighing a maximum of 7 kg and not exceeding the stated dimensions.
   • Liquids, Aerosols, and Gels (LAGs) :Passengers must adhere to the following regulations regarding liquids, aerosols, and gels:
     • Container Requirements: All LAG containers must be placed within a transparent, resealable plastic bag, with a maximum capacity of 1 litre. The recommended dimensions for this plastic bag are approximately 20.5 cm x 20.5 cm or 25 cm x 15 cm.
     • Compliance: Passengers are expected to comply with the Plastic Waste Management Rules, 2016, along with any amendments. All containers must fit comfortably within the bag, which should be fully sealed.
     • Availability: The airport operator will facilitate the provision of plastic bags for passenger use at security screening checkpoints.
   • Carriage of Kirpan by Sikh Passengers: SpiceJet permits the carriage of Kirpans by Sikh passengers on domestic flights, under specific conditions to ensure safety and compliance with regulations. Detailed requirements regarding size and routes are outlined below.
     • The carriage of Kirpan by Sikh passengers has been carefully evaluated to ensure public order.
     • Sikh passengers are allowed to carry a Kirpan under specific conditions:
     • A Kirpan may be carried on a person only by a Sikh passenger, provided the length of its blade does not exceed 15.24 cm (6 inches) and the total length of a Kirpan does not exceed 22.86 cm. (9 inches).
     • Kirpan carriage is permitted on Indian aircraft within the country.
     • Kirpan is allowed solely on domestic routes for fully domestic flights.
       • Hand baggage will be accepted in the cabin, subject to the availability of space in the overhead bin.
       • Oversized or overweight hand baggage will be accepted as checked-in baggage, and it will be tagged and available for collection from the arrival hall conveyor belt.
       • Hand baggage exceeding the 7 kg allowance will be charged at INR 650 per kg on domestic flights if excess weight is identified during boarding.
   • Storage and Safety Regulations:
     • Cabin Storage: Hand baggage must fit under the seat in front of the passenger or in an enclosed storage compartment in the cabin. However, passengers seated in emergency exit rows must stow their hand baggage only in the overhead bins and not under the seats. If a passenger's hand baggage cannot be stored in this manner, is excessively heavy, or is deemed unsafe, it must be carried as checked baggage, in accordance with the relevant regulations.
     • Other Specifications: SpiceJet reserves the right to specify additional maximum dimensions and/or weight for hand baggage. If such specifications are not provided, the general guidelines stated herein will apply.
     • Items Requiring Prior Approval: Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), which do not meet the requirements as mentioned in the section above, will only be accepted for carriage in the cabin compartment if the passenger has given notice in advance and permission has been granted by SpiceJet. Passengers may be required to pay a separate charge for this service.

     Airport and pre-booking charges for excess hand baggage are list here.

2. Checked-in Baggage and Special Baggage Policy:
• Passengers are allowed to carry one piece of free checked-in baggage, with a weight not exceeding 15 kg on domestic flights and two pieces weighing 20 to 30 kg in total on international flights, depending on the route. The overall dimensions of each piece must not exceed 158 cm (sum of Length + Width + Height).
• The weight variance in check-in baggage below the stipulated limit does not entitle passengers to transfer the excess weight to their hand baggage, and likewise, any surplus weight in hand baggage cannot be transferred to check-in baggage. The designated weight limits must be strictly adhered to for both types of baggage.

Please refer to the table below for checked-in baggage allowances on international flights.

Flight	Checked baggage allowance
Departure from India
India to Bangkok	20 kg
India to Phuket	20 kg
India to Dubai	30 kg
India to Jeddah	30 kg
India to Kathmandu	20 kg
Departure to India
Dubai to India	30 kg (25 Kg will be applicable for the booking period from 18th Feb'25 to 15th Jul'25 with travel period from 20th May'25 to 15th Jul'25.)
Bangkok to India	20 kg
Phuket to India	20 kg
Jeddah to India	30 kg baggage + 5 liters of zam zam water
International to International via India on SpiceJet	30 kg
Kathmandu to India	20 kg

• Special Baggage:
  • Special baggage includes sports equipment, skiing equipment, golf bags, large musical instruments, bicycles, surfboards, and LCD/LED TVs larger than 39 inches. These items, when registered as checked baggage, will incur excess baggage charges in addition to standard charges for additional pieces of baggage.
  • The carriage of all special baggage is governed by the applicable terms and conditions for fragile items, as detailed in the relevant sections of these Conditions of Carriage.
  • LED/LCD TVs sized 39 inches and below are treated as normal checked baggage.
  • A maximum of two (02) LCD/LED TVs can be carried by one passenger as checked baggage, with both incurring charges.
  • The maximum accepted size for LED/LCD TVs is 55 inches.
  • Passengers travelling on SpiceJet from a foreign country to an Indian city and onwards to a domestic sector under the same PNR will not incur additional excess baggage or handling charges for special baggage at the transit station.
  • Connecting passengers from a foreign origin country to another foreign destination via India on SpiceJet, under the same PNR, will not incur additional excess baggage or handling charges for special baggage at the transit station.

  Sports equipment and special baggage handling charges are listed here.

• Excess Weight Charges: For checked baggage exceeding the applicable free allowance, normal excess baggage charges will be applied in addition to the handling fee. The transportation of Special Baggage also adheres to specific terms and conditions concerning the carriage of fragile items and related matters.
• Transit Station Policy: Passengers travelling from a foreign country to an Indian city and continuing their journey on SpiceJet to a domestic sector under the same PNR will not incur additional excess baggage or handling charges for Special Baggage at the transit station. Similarly, passengers under the same PNR connecting from a foreign origin country to another foreign destination via India on SpiceJet will not be charged extra for any of the aforementioned items at the transit station.
• LCD/LED TV Regulations: LED/LCD TVs with sizes 39 inches and below will be considered regular checked-in baggage. Each passenger is allowed to carry a maximum of two (2) LCD or LED TVs as checked-in baggage, with both types incurring charges. The largest size of LED or LCD TV accepted for carriage is 55 inches.
• Excess Baggage Charges and Pre-booking Information
  • At the airport:
    • Excess Baggage Charges:
      • Passengers exceeding the baggage allowance will be charged INR 600 per kg for domestic travel. Additional pieces of baggage will incur a fee of INR 1000 per piece in addition to the excess baggage charges.
      • Charges for excess baggage on international flights vary by route.
      • Clubbing Baggage under Same PNR:
        • Passengers under the same PNR can combine their check-in baggage.
        • The weight of each bag must not exceed 32 kg as per the airport's baggage restriction.

      Airport charges for checked-in baggage and special baggage such as sport equipment are listed here.

  • Prepaid excess baggage:
    • Pre-booking Excess Baggage Charges:
      • Excess baggage can be pre-booked up to 3 hours before departure for domestic flights and 6 hours before departure for international flights through the website www.spicejet.com or the reservation centre.
      • Pre-booked excess baggage cannot be cancelled individually or used partially. For example, if a passenger buys 5 kg and decides not to carry any excess baggage, it is non-cancellable. Similarly, if a passenger buys 5 kg of excess baggage but only uses 4 kg of it, the remaining 1 kg cannot be transferred, refunded, or reused.
      • Discounts for prepaid excess baggage may vary across different channels.
      • Excess baggage allowance is not included in additional pieces of baggage.
      • Each slab of prepaid excess baggage can be booked only once per PNR, passenger, or sector.

      Pre-booking charges for excess checked-in baggage, hand baggage, and additional pieces of baggage for both domestic and international flights are listed here.

• Connecting Flight Baggage Policy

  For a smooth transition between connecting flights, please be aware of the following baggage policies to ensure compliance and a hassle-free travel experience:

  • Domestic to International Connections on SpiceJet:

    For passengers travelling on a domestic SpiceJet flight connecting to an international SpiceJet flight (or vice versa), the free baggage allowance of the international sector will apply for domestic travel within 24 hours of the international flight's departure or arrival in India.

  • Domestic Flights with International Connections on Other Airlines:

    Passengers travelling on a domestic SpiceJet flight with a connection to another airline for an international destination (or from an international destination) are allowed a free baggage allowance of 15 kg per passenger per flight.

  • Point-to-Point Service:

    SpiceJet operates as a point-to-point carrier and does not offer through check-in for onward connections, whether with SpiceJet or other airlines. Passengers are required to check in separately for each flight. SpiceJet is not responsible for any missed connections or inconveniences that may arise as a result. Passengers should ensure they allow sufficient time between flights when changing aircraft or carriers during stopovers.

  • Passengers arriving from an international flight and connecting to a domestic flight are not permitted to carry liquids exceeding 100 ml in their cabin baggage at security checkpoints. In line with BCAS regulations, duty-free liquor is also prohibited as hand baggage. It must be packed into checked-in baggage at the transit point.

  Pre-booking charges for international connection excess baggage are listed here.

• Liability for Damage to Baggage

  SpiceJet's liability for damaged, or lost checked-in baggage is governed by the applicable Convention, with any necessary exceptions, modifications, or adaptations as periodically specified by the Ministry of Civil Aviation, Government of India.

  • SpiceJet assumes no liability for the normal wear and tear of baggage, including but not limited to scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling, or manufacturer defects.
  • SpiceJet is not responsible for improperly packed, perishable, damaged, or fragile baggage, minor exterior damage due to regular wear and tear, or water damage to non-waterproof baggage.
  • Passengers are strongly advised to remove perishable goods, valuables (such as cash, cameras, jewellery, electronics, etc.), and medication from their checked-in baggage and place them in their hand baggage. SpiceJet will not take responsibility for these items.
  • Should passengers include valuables in their checked-in baggage despite this recommendation, they do so at their own risk. SpiceJet will not be held accountable for any pilferage, damage, or other loss of these valuables, and any claims in this regard cannot be directed towards SpiceJet, its employees, agents, or successors.
  • SpiceJet is not liable for any loss or damage caused by delays in the carriage of passengers or baggage.
  • SpiceJet is not liable for any damage caused by the passenger's baggage. The Passenger shall be responsible for any damage caused by their baggage to other persons or property, including SpiceJet's property.
  • SpiceJet shall not be held responsible for any compensation claim arising from indirect, consequential, or remote causes of lost, delayed, or damaged checked-in baggage.
  • SpiceJet's responsibility for passenger's checked-in baggage begins when the baggage is checked in at the departure airport and continues until it is placed on the conveyor belt at the destination airport. We take every reasonable step to ensure the safe custody of the baggage during this period.
  • Receipt of checked-in baggage without complaint at the end of the journey serves as prima facie evidence that the baggage was delivered correctly and in good condition.
  • SpiceJet assumes no liability for fragile or perishable articles included in checked-in baggage.

  SpiceJet will not be responsible for any loss, delay, or damage resulting from its compliance with the applicable laws or from a passenger's failure to adhere to these laws. Under no circumstances will SpiceJet's liability exceed the amount of proven damages.

  Baggage Restrictions and Guidelines can be checked from the Terms of Carriage page here - https://corporate.spicejet.com/Tnc.aspx.

Assigned Seating

SpiceJet allows pre-selection of preferential seats by paying an additional fee at the time of booking or after booking on www.spicejet.com, through the Reservations. In addition, passenger can also select their preferred seats at the time of web check-in. Web check-in is available effective 21st May, 2020 as per the guidelines issued by the government for COVID-19 situation. In case of exigencies SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

Boarding

Boarding gates close 25 minutes prior to departure for all flights. SpiceJet reserves the right to deny boarding and cancel your reservation without refund or compensation, if you do not meet the boarding deadlines.

Special Assistance

SpiceJet carries wheelchair passengers without any charges. Since per flight wheelchair inventory is limited passengers are requested to request for the same atleast 24 hours prior to Scheduled Departure Time of flight. Passengers may however be levied wheel chair handling charges by the concerned airport operator/ handling agency at the departing airport of foreign country and you are requested to check the same from concerned airport of embarkation before your travel plans.

Carriage of Unaccompanied Minor (UNMR)

Children aged 5 to 12 years can travel alone as unaccompanied minors, except for flights to Dubai, where the age limit extends to 18 years, mandating the use of the unaccompanied minor service.

The fee for unaccompanied minors on domestic flights is INR 4999, while for international flights, it varies and is detailed in the table below.
Unaccompanied minors must present their photo identification at the airport.

Before departure, parents must complete and sign an Unaccompanied Minor Form, allowing the airline to care for the child until they are handed over to the designated recipient upon arrival.

Throughout the journey, unaccompanied minors are accompanied by airline staff who assist them through airport procedures. In-flight, our dedicated cabin crew ensures their needs are met and assists them as necessary.

Unaccompanied minors receive a complimentary meal and beverage on-board from available choices.

Upon arrival, unaccompanied minors are released only to the authorized individual specified in the 'unaccompanied minor' form, who must provide their photo identification.

Unaccompanied minors are not accepted if an overnight stay is required.

SpiceJet does not transfer unaccompanied minors to international terminals for connecting flights with other airlines.

With SpiceJet, unaccompanied minors cannot transit from a domestic flight to an international flight or vice versa.

For international sectors, a fee based on the departure station per sector is charged for unaccompanied minors, as detailed in the table below.

International Departure	Fees
Ex-India	INR 9999
Ex-Dubai	AED 450
Ex-Ras Al-Khaimah	AED 450
Ex-Bangkok	THB 4325
Ex-Phuket	THB 4325
Ex-Jeddah	SAR 190
Ex-Kathmandu	NPR 16000

Carriage of Expectant Mothers:

1. Expectant mothers may travel up to and including 36 weeks of their pregnancy, and will be accepted between the 28 to 36 weeks only if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly.
2. The certificate validity is for 2 weeks. This will have to be presented at check-in when requested. However in case of any associated complications (multiple pregnancy, complicated single pregnancy), a more recent certificate (within 48 hours) has to be produced.
3. Expectant mothers 37 weeks and above are not allowed to fly.

Carriage of Infant Passengers:

1. SpiceJet carries infants accompanied by adult passengers subject to availability of inventory. "Infants" are classified as children above 7 days and below 2 years of age on the date of travel. Proof of age is required, so please carry the Infant's Passport/valid ID (birth certificate) for inspection at the airport on the date of travel. Infants under seven (7) days will only be accepted upon medical authorization from a physician.
2. Passengers traveling with an infant need to book the infant inventory by paying the requisite fee when booking a ticket. If the passenger has forgotten to book the infant they may call the SpiceJet Reservations with the reservation number and the staff shall assist the passenger with the request.
3. Each infant must be accompanied by one adult passenger. Each adult may carry only single infant due to safety norms of the airline.
4. Infants will not be charged any basic fare.
5. Infants will not be allotted/occupy a seat and are not entitled to a separate baggage allowance.

Carriage of animals

SpiceJet permits the carriage of live animals on its flights but booked through cargo services .Please refer to the full terms and conditions associated with the carriage of live animals on SpiceJet. Guide dogs for blind Customers are exempt from this rule, but any Customer traveling with a guide dog should make his/her reservation via the SpiceJet Reservations and provide us notice that a guide dog will be traveling. Please note that guide dogs for the blind may not occupy any seat. The Customer is required to bring a moisture absorbent mat, and to place it under the guide dog. Further, the guide dog should be properly trained, restrained and muzzled.

Sports Equipment

Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:

Domestic (Within India)	INR 2000
International (Ex-India)	INR 3000
Ex-Dubai	AED 190
Ex-Bangkok	THB 1545
Ex-Phuket	THB 1545
Ex-JED	SAR 175
Ex-Kathmandu	NPR 5600

Policy

1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage's shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.

Carriage of Weapons / Ammunition in Checked Baggage by Passengers

SpiceJet will charge a fee of INR 5500/- per fire arm, air gun and /or ammunition (up to 50 rounds) per passenger for additional services provided during handling and carriage of fire arm, air gun or ammunition in their checked in baggage.

1. Firearms and ammunition carried by bonafide customers, including sportspersons are allowed as checked baggage ONLY on SpiceJet, according to acceptance procedures. Each passenger is allowed to carry one licensed fire arm (revolver/pistol/rifle) and not more than 50 live cartridges or as mentioned in his/her license whichever is less.
   - Indian citizens should have an arms license valid in the sector of travel.
   - For foreign nationals, DGCA permission is required to carry the arms and ammunition for the sector of travel.
2. Firearms must be unloaded and separated from the ammunition. Ammunition must be securely packed in fibre (such as cardboard), wood or metal boxes or other packaging specially designed to carry small amounts of ammunition.
3. Passengers will be required to make a written declaration at the time of check-in or Checked Baggage Screening (whichever process is earlier), giving details of the weapon and license or permit and also present the weapon and ammunition for examination by SpiceJet Security staff. For sportspersons carrying additional arms and ammunition with DGCA permission, the following documents will also be produced at the time of declaring the weapon to the security staff :-
   1. Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
   2. Valid license/authorisation of fire arms and ammunition.
   3. Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.

Following Personnel are exempted and will not be charged subject to fulfillment of the following conditions:

1. Serving personnel from Defense forces, Para military forces and Police if travelling on duty and carrying an official movement order issued by their concerned department authorizing the carriage of weapon and / or ammunition for official purpose.
2. Sportsman traveling either domestic or International for a competition or representing the country, will be exempted from paying the charge levied for firearms, air gun and/or ammunition provided they fulfill the following conditions :
   1. Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
   2. Valid license/authorization of fire arms and ammunition.
   3. Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.

1. Bonafide passenger - Only 1 weapon, not more than 50 Rds (bullets) to be carried in Accompanied Hold Baggage (registered baggage) with a valid license.
2. Sports Person - More than 1 weapon and more than 50 Rds along with NRAI (National Rifle Association of India) Authority Letter and DGCA Permission.
3. Armed/ Para Military Forces - While travelling on duty, shall produce official travel orders and an inventory of weapons and ammunition being transported.

Carriage of Liquor:

Maximum of 5 litres of alcoholic beverages with alcohol content between 24% and 70% by volume is permitted in retail packaging as checked-in baggage. The permissible limit of 5 lt. includes the duty paid alcohol that passenger may buy from the airport. Bills for such purchases must always be kept handy.

On a domestic flight, alcoholic beverages are only permitted to be carried as checked-in baggage, unless they are purchased from the duty paid outlets. These duty paid alcoholic beverages can then be carried as cabin baggage. Alcoholic beverages carried on-board by passengers are not permitted to be opened and/or consumed inside an aircraft. Consumption of alcoholic beverages are strictly prohibited on all domestic flights. Carrying alcoholic beverages from/into the states of Bihar, Gujarat, Tripura, Mizoram, Nagaland, UT Lakshadweep or any state considered as a 'dry state' is not permitted.

As per security regulations, Passengers are advised:

• Not to accept packets or parcels from someone you do not know.
• Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion. SpiceJet assumes no liability for any articles or baggage that are removed or left behind at the airport.
• To declare before baggage screening / check-in if you are carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
• To carry only one piece of hand baggage.
• To carry battery cells or dry cells in registered baggage and not in the hand baggage or in any electrical/electronic items. If not carried in registered baggage, such articles are liable to be removed and the airline would not be in a position to hand-over the same at the destination.

Keeping safety of Passengers & equipment in mind, the following Security process has to be followed:

• Booking itineraries or e-boarding pass, will be checked at the time of entering the terminal building. Check-in baggage would be screened through an X-ray machine before check-in. Random physical checks are also carried out for checked baggage in addition to X-ray screening.
• As per Government of India security regulations, Passengers will be required to undergo personal frisking & their hand baggage x-rayed before entering the pre-boarding sterile area.
• Checked baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the check-in baggage by the Passengers will be carried out. Unidentified baggage will not be loaded into the aircraft.
• A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS (Bureau of Civil Aviation Security).

The issue relating to carriage of Kirpan by Sikh passengers, while traveling by air, has been reviewed in the light of requirements of maintenance of public order. It is decided that Kirpan may be carried under the following conditions:

• Kirpan may be carried only by a Sikh passenger, on person, provided the length of its blade does not exceed 15.24 cm. (6 inches) and the total length of a Kirpan does not exceed 22.86 cm. (9 inches);
• It is allowed while traveling by air on Indian aircraft within India; and
• Kirpan is allowed only on domestic routes of fully domestic flights.

Dangerous Goods (articles and substances) can jeopardize the airplane and individual onboard. It's vital to read our Dangerous Goods carriage policy before packing your bags.

• Personal oxygen cylinder, hover board, personal motorized vehicles (powered by lithium battery) similar to hover-boards, mini-Segways etc, smart bags with non removable battery will not be permitted on SpiceJet flight(s) as carry on /checked baggage.
• For wheelchairs powered by batteries, portable medical electronic devices such as CPAP, BPAP, POC and spare lithium batteries (including power bank), please write to us at custrelations@spicejet.com for further details.
• Older generation Apple MacBook Pro laptops with 15 inches screen, purchased between September 2015 and February 2017 whose batteries have not been replaced under the manufacturer program, are prohibited to be carried in cabin as well as checked-in baggage.
• Copra (Dry Coconut) is not permitted to be carried SpiceJet flights.
• Poisons and infectious substances such as insecticides, weed-killers, live virus materials, magnetized materials, offensive or irritating materials, corrosives such as acids, alkalis, mercury, wet cell batteries and apparatus containing mercury are prohibited to be carried on SpiceJet flights.
• Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fireworks and pistol caps are prohibited to be carried SpiceJet flights.
• As per the Bureau of Civil Aviation Security (BCAS), not more than 50 rounds of ammunition are permitted per passenger for personal use with valid license. Please write to us at custrelations@spicejet.com for further details.
• As per the Bureau of Civil Aviation Security (BCAS), toiletry articles up to 100 ml, are permitted per person in carry-on baggage or up to 2lt/2kg (500 ml/500 gm per receptacle) is permitted in checked-in baggage.
• As per the Bureau of Civil Aviation Security (BCAS), safety matches / small cigarette lighter / lighter fuels / lighter refills and any kind of electronic cigarette, includes all forms of Electronic Nicotine Delivery System (ENDS), Heat Not Burn Products, E-Hookah and the like devices, by whatever name called and whatever shape, size or form are not permitted to be carried on SpiceJet flights.

As per the Government of India regulations and for the comfort of our passengers, smoking is not permitted on any SpiceJet flight. Consumption of Alcohol is prohibited on all SpiceJet domestic flights. Passengers are not permitted to carry their own alcohol for the purpose of consumption on-board SpiceJet international flights.

Variety of hot meals, sandwiches, chef's choices, and special meals such as meals for diabetics, jain meal, low-calorie salads etc., are available for pre-booking at discounted rates. In addition to these, passengers can also pre-book Cake (Mocha, 500 g) to surprise their loved ones. All meals can be pre-booked up to 6 hours prior to departure, apart from special meals and cake which are available for pre-booking up to 24 hrs prior and 48 hours prior to departure, respectively.

Our on-board menu offers a variety of ready-to-eat products, munchies and beverages to choose from.

Tariffs

Promo Codes are specific codes given out to our Passengers to obtain a discount as and when certain promotional activities are carried out by SpiceJet. When a promotion occurs on SpiceJet, these Promo Codes are given out to our Passengers and/or Travel Partners through E-Mail or SMS, which may be used on the website to avail discounts on the basic fare.

Conditions :

• Every Promo Code is active for only a certain period of time.
• Some Promo Codes may be restricted to only Travel Partners/ Specific Travel Partners or may be given out to all our Passengers.
• Certain low fares may be excluded from these Promo Code promotions.
• Discount may be a fixed or a percentage value and the amount of discount may vary with every promotional activity.
• Discount may or may not print on the Itinerary subject to the specific conditions of the promotional activity.
• During the promotional activity, Promo Codes can be used for any number of PNRs/Passengers.

Usage :

During the booking process, on the payment page, you would be given an option of entering the Promo Code. On entering this Promo Code and clicking Continue, the effective discount will be applied and reduced from the basic fare. Now, you can make the balance payment as per the payment options available on the site.