SpiceJet will make all reasonable efforts to ensure the timely operation of its scheduled flights. However, unforeseen circumstances may cause a delay or cancellation of its scheduled operations. In the event of a booking cancellation initiated by the airline, the following guidelines will come into effect:

• Passenger(s) who have provided a correct and working mobile number or e-mail at the time of reservation and have been informed about flight cancellation at least two weeks before the scheduled time of departure shall be entitled to an alternate flight or a full refund, as per their preference. However, if passengers are informed of the cancellation less than two weeks before and up to 24 hours before the scheduled time of departure, SpiceJet shall offer an alternate flight or provide a full refund if no suitable alternative is available.
• Passengers who have not been informed as per the above provisions or have missed a connecting flight booked on the same PNR of a SpiceJet flight are entitled to the following options:
• SpiceJet will provide an alternate flight that is acceptable to the passenger.
• In the event that an alternate flight is not provided, SpiceJet will offer compensation in addition to a full refund of the air ticket. The compensation provided by SpiceJet will be in accordance with the compensation policy outlined by the airline, as mentioned below:
• INR 5,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of 01 hour or less.
• INR 7,500 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having block time of more than 01 hour and up to and including 02 hours.
• INR 10,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of more than 02 hours.

Flight cancellation compensation shall be paid in cash, via bank transfer, or - upon the passenger’s signed consent - in the form of travel vouchers, in accordance with DGCA CAR Section 3 - Air Transport Series ‘M’, Part IV, dated August 6, 2010.

In situations where SpiceJet offers an alternative flight to or from an airport or terminal different from the one originally booked by the customer, the airline will bear the cost of the transfer between the alternate airport or terminal and the one for which the ticket was initially booked. However, if the passenger has been informed of the flight change at least 6 hours in advance, they will be responsible for making their own arrangements for the transfer to or from the alternate airport or terminal.

If SpiceJet cancels a flight, prepones the flight schedule by sixty (60) minutes or more, or postpones the flight by one hundred and twenty (120) minutes or more, affected passengers have the following options:

• Alternate Flight Accommodation: Passengers can choose accommodation on alternate flights for the same sector within the next or preceding seven (07) days from the original date of journey, subject to availability and at SpiceJet's discretion. To avail themselves of this option, passengers must request these changes within 24 hours of the departure time of their original flight.

OR



• Full Refund: Passengers can opt for a full refund of the amount paid for the original booking.

In cases where adverse weather conditions or circumstances beyond SpiceJet's control lead to the cancellation or delay of your flight, SpiceJet will make efforts to aid you in reaching your destination. However, SpiceJet cannot be held liable for any consequences arising from the delay or cancellation.

This section details the policies related to flight delays and the corresponding entitlements available to passengers, ensuring they are informed of their rights and the support they can expect during such situations.

• In the event that the passenger has checked in on time and the SpiceJet flight is delayed from its original scheduled departure time, SpiceJet shall provide reasonable refreshments to such checked-in passengers. Following are these scenarios:

In accordance with Para 3.8.1(a) of CAR Section 3, Series M Part IV, passengers are entitled to the following facilities based on the duration of the flight delay:

• Up to 2 hours: Drinking water will be provided.
• Between 2 to 4 hours: Tea, coffee, and light snacks or refreshments will be provided.
• More than 4 hours: Meals will be provided.
• In the event that any domestic flight is expected to be delayed by more than 6 hours, passengers shall be informed 24 hours prior to the original scheduled departure time, or SpiceJet shall offer the option of either an alternate flight within a period of 6 hours or a full refund.
• In the event that the expected time of departure is delayed in total by more than 24 hours from the original schedule time of departure, or in the event that the delay is more than 6 hours for the flights scheduled to depart between 2000 hours and 0300 hours, hotel accommodation shall be provided wherever necessary. SpiceJet shall have absolute discretion in the selection of hotels under the given circumstances, and no reimbursement shall be made in this regard.

In the event of a situation arising due to unavoidable circumstances (e.g., clubbing of flights, change of aircraft type, etc.) resulting in passengers being denied boarding against their will, the passenger(s) will be eligible for the following amount of compensation, as mentioned.

• Compensation for Denied Boarding and Alternate Flight Arrangements:

Passengers who have been denied boarding will not qualify for compensation if an alternate flight is arranged to depart within one hour of the original scheduled departure time of their initial reservation. However, if no alternative arrangement is provided, passengers will be eligible for the following compensation:

• An amount equal to 200% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 10,000, in case SpiceJet arranges an alternate flight that is scheduled to depart within 24 hours of the booked scheduled departure.
• An amount equal to 400% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 20,000, in case SpiceJet arranges an alternate flight that is scheduled to depart more than 24 hours before the booked scheduled departure.
• In case the passenger does not opt for an alternate flight, they will receive a refund of the full value of the ticket and compensation equal to 400% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 20,000.

Denied boarding compensation shall be paid in cash, via bank transfer, or - upon the passenger’s signed consent - in the form of travel vouchers, in accordance with DGCA CAR Section 3 - Air Transport Series ‘M’, Part IV, dated August 6, 2010.



• Compensation for Denied Boarding on Connecting Flight:

If a passenger has booked connecting flights with SpiceJet and experiences a delay at the departure station due to denied boarding, they will be eligible for compensation for the first leg as per the provided provisions. This compensation applies when the passenger arrives at the final destination at least three hours later than the originally scheduled arrival time.



• Conditions for Denying Boarding:

SpiceJet reserves the right to deny boarding to any passenger who is under the influence of alcohol or drugs, or where it is deemed necessary for the safety and comfort of the passenger, other passengers, or the protection of property. This includes concerns related to unsuitable attire, cleanliness issues, intoxication, or medical reasons. Boarding may also be denied in the absence of adequate travel documents, and no compensation shall be payable in such cases.

This section outlines the refund procedures and timelines for ticket cancellations based on the payment method used, including details for tickets purchased through different platforms.

• If payment is made through the website using debit or credit cards, Net Banking, Wallets, or UPI, any refunds resulting from cancellations will be processed within seven (7) working days. The refund amount will be credited back to the source account used for the original payment.
• Refunds against cash payments will be disbursed in cash only.
• If the tickets that were purchased through travel agents, online travel portals, or similar platforms are cancelled, the refund will be processed within seven (7) working days from the time of ticket cancellation.

SpiceJet will make all reasonable efforts to ensure the timely operation of its scheduled flights. However, unforeseen circumstances may cause a delay or cancellation of its scheduled operations. In the event of a booking cancellation initiated by the airline, the following guidelines will come into effect:

• Passenger(s) who have provided a correct and working mobile number or e-mail at the time of reservation and have been informed about flight cancellation at least two weeks before the scheduled time of departure shall be entitled to an alternate flight or a full refund, as per their preference. However, if passengers are informed of the cancellation less than two weeks before and up to 24 hours before the scheduled time of departure, SpiceJet shall offer an alternate flight or provide a full refund if no suitable alternative is available.
• Passengers who have not been informed as per the above provisions or have missed a connecting flight booked on the same PNR of a SpiceJet flight are entitled to the following options:
• SpiceJet will provide an alternate flight that is acceptable to the passenger.
• In the event that an alternate flight is not provided, SpiceJet will offer compensation in addition to a full refund of the air ticket. The compensation provided by SpiceJet will be in accordance with the compensation policy outlined by the airline, as mentioned below:

➤ INR 5,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of 01 hour or less.

➤ INR 7,500 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having block time of more than 01 hour and up to and including 02 hours.

➤ INR 10,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of more than 02 hours.

Flight cancellation compensation shall be paid in cash, via bank transfer, or - upon the passenger’s signed consent - in the form of travel vouchers, in accordance with DGCA CAR Section 3 - Air Transport Series ‘M’, Part IV, dated August 6, 2010.

• In situations where SpiceJet offers an alternative flight to or from an airport or terminal different from the one originally booked by the customer, the airline will bear the cost of the transfer between the alternate airport or terminal and the one for which the ticket was initially booked. However, if the passenger has been informed of the flight change at least 6 hours in advance, they will be responsible for making their own arrangements for the transfer to or from the alternate airport or terminal.

➤ Alternate Flight Accommodation: Passengers can choose accommodation on alternate flights for the same sector within the next or preceding three (03) days from the original date of journey, subject to availability and at SpiceJet's discretion. To avail themselves of this option, passengers must request these changes within 24 hours of the departure time of their original flight.

OR

➤ Full Refund: Passengers can opt for a full refund of the amount paid for the original booking.

• In cases where adverse weather conditions or circumstances beyond SpiceJet's control lead to the cancellation or delay of your flight, SpiceJet will make efforts to aid you in reaching your destination. However, SpiceJet cannot be held liable for any consequences arising from the delay or cancellation.

This section details the policies related to flight delays and the corresponding entitlements available to passengers, ensuring they are informed of their rights and the support they can expect during such situations. In the event that the passenger has checked in on time and the SpiceJet flight is delayed from its original scheduled departure time, SpiceJet shall provide reasonable refreshments to such checked-in passengers. The entitlements are as follows:

• Up to 2 hours: Drinking water will be provided.
• Between 2 to 4 hours: Tea, coffee, and light snacks or refreshments will be provided.
• More than 4 hours: Meals will be provided.

In the event of a situation arising due to unavoidable circumstances (e.g., clubbing of flights, change of aircraft type, flight overbooking, etc.) resulting in passengers being denied boarding against their will, the passenger(s) will be eligible for the following amount of compensation, as mentioned.

• Compensation for Denied Boarding and Alternate Flight Arrangements:

Passengers who have been denied boarding will not qualify for compensation if an alternate flight is arranged to depart within one hour of the original scheduled departure time of their initial reservation. However, if no alternative arrangement is provided, passengers will be eligible for the following compensation:

• An amount equal to 200% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 10,000, in case SpiceJet arranges an alternate flight that is scheduled to depart within 24 hours of the booked scheduled departure.
• An amount equal to 400% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 20,000, in case SpiceJet arranges an alternate flight that is scheduled to depart more than 24 hours before the booked scheduled departure.
• In case the passenger does not opt for an alternate flight, they will receive a refund of the full value of the ticket and compensation equal to 400% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 20,000.

Denied boarding compensation shall be paid in cash, via bank transfer, or - upon the passenger’s signed consent - in the form of travel vouchers, in accordance with DGCA CAR Section 3 - Air Transport Series ‘M’, Part IV, dated August 6, 2010.



• Compensation for Denied Boarding on Connecting Flights:

If a passenger has booked connecting flights with SpiceJet and experiences a delay at the departure station due to denied boarding, they will be eligible for compensation for the first leg as per the provided provisions. This compensation applies when the passenger arrives at the final destination at least three hours later than the originally scheduled arrival time.



• Conditions for Denying Boarding:

SpiceJet reserves the right to deny boarding to any passenger who is under the influence of alcohol or drugs, or where it is deemed necessary for the safety and comfort of the passenger, other passengers, or the protection of property. This includes concerns related to unsuitable attire, cleanliness issues, intoxication, or medical reasons. Boarding may also be denied in the absence of adequate travel documents, and no compensation shall be payable in such cases.

The following outlines the procedures and conditions for processing refunds on SpiceJet tickets:

• SpiceJet will process refunds for tickets in accordance with the applicable fare rules.
• Refunds will be issued using the same payment method and currency that was used for the original ticket purchase.
• The refund will be handled by the same entity from which the ticket was purchased.
• Once the ticket is cancelled, the refund will generally be processed within seven (7) working days.