FAQ's - Check-in and Baggage

    How much baggage can I check-in on SpiceJet Flight

    Effective October 24, 2020 SpiceJet permits one piece of free checked-in baggage of up to 15 kg with overall maximum dimensions of 158 cm (L+W+H), per passenger, for all domestic flights.

    Please note that if a passenger is carrying less than the permitted weight, then the balance weight cannot be adjusted as hand baggage and vice versa. Additionally, each bag must not exceed 32 kg as per airport baggage restriction.

    SpiceJet will not be responsible for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

    How many pieces of hand baggage can I carry in the cabin on SpiceJet flights?

    Each passenger is permitted to carry one piece of hand baggage with maximum weight of 7 kg., free of cost. Hand baggage size must be within the dimensions of: 55 cm + 35 cm + 25 cm (L+W+H; total 115 cm) on Boeing flights and 50 cm + 35 cm + 23 cm (L+W+H; total 108 cm or 42.5 inches) on Q400 flights.

    Laptop bag/ ladies purse/ duty free shopping bags can be carried additionally, as long as the total weight of cabin baggage does not exceed 7 kg.

    Hand baggage over and above the permissible carriage limit of 7 kg will be charged at a cost of Rs.600 per kg.

    Passengers with infants are permitted to carry an additional piece of hand baggage with maximum weight of 7 kg., and not exceeding the aforementioned size dimensions.

    What are the charges for excess check-in baggage?

    Excess baggage will be charged at the rate of INR 550 per kg at the airport. Additional piece(s) of baggage will be subject to a fee of INR 1,000 per piece in addition to the excess baggage charges. To avail discounts, passengers may pre-book excess baggage/excess piece through the “Manage Booking” option on our website.

    Each slab for Prepaid Excess Baggage/ Prepaid Excess Piece can be booked only once i.e. per PNR/ per passenger/ per sector.

    With upgraded security on aircraft what items am I not permitted to carry onboard the aircraft?

    For safety reasons, dangerous articles, such as those listed below, must not be carried in passenger's baggage.

    • Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
    • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury
    • Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
    • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.
    • Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
    • Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Passenger cabin.
    • Personal motorized vehicles (powered by lithium battery) similar to hover-boards, self balancing device, scooter etc. will not be permitted on Spicejet flights.
    • Spare Lithium ion batteries, power banks may be carried as cabin baggage only. Lithium ion batteries of watt-hour (Wh), rating above 100 Wh but not exceeding 160 Wh, will be permitted. These batteries must be individually protected to prevent short circuits.

    Can I check-in for my onward flight at the point of departure and reclaim my checked-in baggage at the end of the entire journey?

    No, SpiceJet does not offer the facility of through check-in for onward connections with SpiceJet or other carriers. SpiceJet operates only point to point service and our passengers will have to check-in separately for other flights. We don’t take responsibility for any inconvenience associated with missed connections to or from other carriers. Passenger must ensure that there is adequate time gap between flights involving change of airplanes or carriers at the point of stop over.

    When and how do I check-in?

    You can check-in for your SpiceJet flight through the airport check-in counters or from our website or mobile app through the web check-in tab.

    Web check-in is recommended to save time from the possible long queues at the airport check-in counters and for a swift airport experience. Web check-in for domestic flights is available from the booking time until 60 minutes prior to departure.

    If you wish to check-in at the airport, please note that the airport check-in counters open three hours prior to departure and close 60 minutes prior to departure for all flights.

    Passengers are encouraged to report at least two hours prior to departure. Passengers who fail to report on time will be treated as "no-show", resulting in their booking being cancelled and the fare retained.

    Can I reserve seats when I check-in?

    Your desired seat can be pre-selected as per availability by paying a nominal amount while checking in online. There is also an option to select "Auto Check-in" during the web check-in process. If you choose that, an available seat will be automatically assigned to you free of charge, and your boarding pass will be shared within 12 hours prior to departure. If you do not pre-select your seat and check in at the airport check-in counter, a seat will be assigned to you based on availability.

    To pick your favourite seat onboard and to avoid last-minute changes to your seating, it is always recommended to pre-book your seat during the booking or web check-in process.

    SpiceJet reserves the right to change an assigned seat at any time and without prior notification in the event of exigencies. The seat fee, if any, will be refunded in this scenario.

    What should I do if my baggage has been lost or damaged during my flight with SpiceJet? Am I entitled to compensation?

    Hopefully this won’t happen but if it should please notify one of our airport staff immediately and they’ll complete a Baggage Irregularity Report. We will endeavor to quickly locate and expedite it to you.

    How much baggage can I check-in if I have a connecting international flight?

    For passengers travelling on SpiceJet domestic flight to SpiceJet international flight or vice versa, the Free Baggage Allowance of International flight will be applicable within 24 hrs of its flight departure to any domestic flight after landing in India.

    Passengers travelling on SpiceJet domestic flight with a connection on another airline to/from an international destination are permitted one piece of checked-in baggage of up to 15 kg per passenger per flight.

    SpiceJet does not offer the facility of through check-in for onward connections with SpiceJet or other carriers. SpiceJet operates only point to point service and our passengers will have to check-in separately for other flights. We don’t take responsibility for any inconvenience associated with missed connections to or from other carriers. Passenger must ensure that there is adequate time gap between flights involving change of airplanes or carriers at the point of stop over.

    Can I bring my weapons/Ammunitions?

    Yes. A fee of INR 5500 per sector is to be paid for carrying weapons/ammunitions. Each passenger is allowed to carry one licensed fire arm (revolver, pistol, rifle) and not more than 50 live cartridges or as mentioned in Passenger’s license whichever is less.

    Who all will be exempted from applicable Weapon/Ammunitions Fees?

    Serving personnel from Defense forces, Para military forces and Police if travelling on duty and carrying an official movement order issued by their concerned department authorizing the carriage of weapon and / or ammunition for official purpose.

    Sportsman traveling either domestic or International for a competition or representing the country, will be exempted from paying the charge levied for firearms, air gun and/or ammunition provided they fulfill the following conditions:

    • Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
    • Valid license/authorization of fire arms and ammunition.
    • Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.

    Can I carry my Liquor?

    Maximum of 5 liters of alcoholic beverages with alcohol content between 24% and 70% by volume is permitted in retail packaging as checked-in baggage.

    The permissible limit of 5 lt. includes the duty paid alcohol that passenger may buy from the airport. Bills for such purchases must always be kept handy.

    On a domestic flight, alcoholic beverages are only permitted to be carried as checked-in baggage, unless they are purchased from the duty paid outlets. These duty paid alcoholic beverages can then be carried as cabin baggage.

    Alcoholic beverages carried on-board by passengers are not permitted to be opened and/or consumed inside an aircraft.

    Carrying alcoholic beverages from/into the states of Bihar, Gujarat, Tripura, Mizoram, Nagaland, UT Lakshadweep or any state considered as a ‘dry state’ is not permitted.

    Can I Pre-Purchase Excess Baggage?

    Checked-in baggage: Effective October 24, 2020 SpiceJet permits one piece of free checked-in baggage of up to 15 kg with overall maximum dimensions of 158 cm (L+W+H), per passenger, for all domestic flights.
    Please note that if a passenger is carrying less than the permitted weight, then the balance weight cannot be adjusted as hand baggage and vice versa. Additionally, each bag must not exceed 32 kg as per airport baggage restriction.

    At the Airport: Passenger(s) carrying more than the baggage allowance will be charged at the rate of INR 550/ kg for domestic travel only. Additional pieces of baggage will be subject to a fee of INR 1,000 per piece in addition to the excess baggage charges.

    Prepaid excess baggage can be booked 3 hours prior to the departure time from our website or call center, at the following rates.

    Domestic: EXCESS BAGGAGE PRE-PURCHASE
    Fee type INR
    5 kg Prepaid 2250
    10 kg Prepaid 4500
    15 kg Prepaid 6750
    20 kg Prepaid 9000
    30 kg Prepaid 13500

    1 Extra Piece

    900

    2 Extra Piece

    1800

    Discounts for pre-booked excess baggage may vary on different channels.

    Additional piece(s) of baggage will not include excess baggage weight allowance

    Each slab for Prepaid Excess Baggage can be booked only once i.e. per PNR/ per passenger/ per sector.

    Prepaid excess baggage: once purchased, cannot be cancelled in stand-alone or used partially (e.g. if a passenger has bought 5 kg and does not want to carry any excess baggage then the same is non-cancellable OR if a passenger has bought 5 kg and excess baggage is 4 kg then the remaining 1 kg is non-transferable/non-refundable/non-reusable).

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91-124-4983410 / +91-124-7101600.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+91-124-4983410 / +91-124-7101600 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91-124-4983410 / +91-124-7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91-124-4983410 / +91-124-7101600;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • Passenger carrying Portable Oxygen Concentrator (POC):
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +91-124-4983410 / +91-124-7101600