FAQ's - Booking

    How do I book my flight?

    • Log on to our website ie. spicejet.com and check the availability of flights & fares. Select the desired flight along with fares and agree to the terms & conditions. Fill in the particulars, complete the payment process and finally generate the itinerary.
    • Call SpiceJet's 24-Hour Reservations +91 (0)124 4983410, +91 (0)124 7101600
    • Go to any SpiceJet's walk-in airport ticket counters or sales offices.
    • Or, you can book a seat at any of the Travel Agents

    Once your payment has been made, you will be issued a passenger Booking Reference Number (PNR) and your Travel Itinerary (your reference, receipt and booking detail) will be provided in person or emailed to you. Alternatively, it can be collected at the airport sales counter, just outside the terminal. A charge of INR 100/- will be levied for each print of an Itinerary / Ticket at any SpiceJet Ticketing Counters/ Offices across India (charges are not applicable for fresh bookings). This fee is applicable only on requests for a print of an existing itinerary/ticket, already paid for. Please note that the Itinerary Printout Fee details towards re-printing of each Itinerary Ticket can be found under the “Itinerary Printout Fee – INR 100” column on the printout.

    How I can mention the name in booking if I don’t use the last name in Id proof?

    In case no last name is mentioned in the id proof, you may update your first name in the last name as well(E.g.:- Neha Neha)

    Can I make a group booking on SpiceJet?

    Group booking can be made if the number of passengers in the group exceeds 6. To get more details, please contact the Group Desk team through https://groups.spicejet.com/

    Can I book and hold a reservation and pay later?

    Yes, passengers can hold the reservation and pay later when booking at least 3 clear days prior to their flight departure day. The booking can be on hold up to a maximum of 24 hours from the time of booking of any flight and will be automatically cancelled if full payment is not made by that time. This facility is only available through our Reservations (+91 (0)124 4983410, +91 (0)124 7101600) or by having your travel agent contact us.

    How far in advance can I book a flight?

    SpiceJet's inventory is available until 26th October 2024.

    Do I receive a ticket when I book a seat on a SpiceJet flight?

    No. SpiceJet is truly a ticket-less airline. We've removed tickets from our service along with the costs associated with them. These savings are passed on to you, the passenger, and that means we're able to offer you a better fare for our services. SpiceJet offers a printed itinerary with a reference number and the details of the reservations.

    How do I pay for my booking?

    There are five ways to pay for your SpiceJet booking :

    • A non-refundable convenience fee shall be levied on all transactions completed as per the table given below:
      Convenience Fee (per passenger per segment)
      Transaction Channel Domestic International
      All Online Payments (except SpiceJet Gift Cards and Vouchers) INR 350 INR 550
      Airport Ticketing Counter Charges INR 350 INR 550
      Booking Made from Reservation INR 350 INR 550
    • For flights booked through the nationwide Reservations - using your MasterCard/Visa Card/Amex Card.
    • For seats booked at the SpiceJet Airport Sales Center, with cash or using your MasterCard /Visa Card/Amex Card/QR code and UPI ID.
    • For seats purchased with one of SpiceJet's preferred travel agents using cash or your applicable credit/debit cards.

    Does SpiceJet accept foreign (Non-Indian) Credit Cards?

    Foreign (Non-Indian) Credit Cards / Debit Cards are accepted by SpiceJet under the following conditions:

    • Visa, MasterCard and American Express Cards are accepted.
    • For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder’s valid proof of identification. In the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding.

    When do you charge my credit/debit card after I have made a booking on-line?

    SpiceJet booking process will be complete only after the payment has been made by the passengers. SpiceJet has made arrangement for on-line payments through credit card. Your payment will be processed immediately.

    How can I book a seat without a Credit/Debit Card?

    You can make payment for SpiceJet bookings by using the QR code/UPI ID at our airport ticketing/sales offices. Alternatively, you may also make cash payments to any of our preferred travel agents. Payments through internet banking can be made online.

    Can I change/cancel my reservation (name, date and time changes)?

    Name changes on a confirmed booking are strictly restricted. If you wish to change any of the details of your booking e.g. date and time or cancellation of your booking, you must inform us of your Changes/Cancellation at least 2 hour prior to scheduled departure of your flight. For fees & charges for any change or cancellation please refer T&C's https://corporate.spicejet.com/Tnc.aspx. Any difference of fare will be charged additionally as applicable. Changes/Cancellation to your booking can be done at our Reservations or at any of our SpiceJet's Airport Sales Centers or online through the SpiceJet site. For booking cancellations and flight changes requested via SpiceJet Reservations or airport ticketing counters, an additional sum of Rs.250 per passenger per flight will be chargeable. Changes/Cancellation within 2 hour of departure or failure to check-in for a SpiceJet flight at least 60 minutes prior to the scheduled departure time will result in the fare being forfeited. All fees are subject to change without notice. All promo/sale fares are refundable (only statutory taxes). Changes are permitted at regular charges.

    Does SpiceJet provide an option to change the flight without incurring charges?

    Any changes to the flight bookings have a cost attached to them. However, with the Voluntary Flight Change Request, SpiceJet offers an opportunity through an invitation to eligible passengers to change their confirmed flight to a different time in exchange for SpiceJet vouchers. More details about the Voluntary Flight Change Request can be checked on the Terms of Carriage page at https://corporate.spicejet.com/Tnc.aspx .

    Can I make an open dated booking on SpiceJet?

    No, SpiceJet does not allow open dated bookings.

    In the event that I miss an onward flight on a connecting airline, as a result of my first flight being delayed, will SpiceJet put me on next available flight or refund my ticket?

    No, SpiceJet operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying SpiceJet or another carrier. An exception shall be made for SpiceJet’s connecting flights that are offered by the system as 'connections'.

    Is a SpiceJet booking valid for travel on other airlines?

    No, definitely not!!

    What happens if my name is not on the list but I am sure I have made a booking?

    If a Passenger has made a booking, they should have a booking number and flight details. If they cannot remember their booking number, they should mention the Passenger’s name (as booked) and SpiceJet’s staff will hopefully be able to find the booking.

    Can I make a booking on SpiceJet if I live outside of India?

    Yes definitely, using applicable credit card(currently Indian cards- Mastercard/Visa/American Express or foreign issued- American Express). SpiceJet offers all its fares in Indian Rupees. Credit cards payments will be converted at your credit card’s current exchange rates.

    Convenience Fee (per passenger per segment)
    Transaction Channel Domestic International
    All Online Payments (except SpiceJet Gift Cards and Vouchers) INR 350 INR 550
    Airport Ticketing Counter Charges INR 350 INR 550
    Booking Made from Reservation INR 350 INR 550

    For amount in other currencies please refer to https://corporate.spicejet.com/Tnc.aspx Clause [3.1.9] of the T & C for applicable convenience fee.

    What documentation can I use for my expense claims/reports?

    You can use your travel itinerary provided by SpiceJet for the purpose of expense claims/reports. Your itinerary would contain a breakdown of the costs paid for your travel which can be submitted to your company for reimbursement.

    Alternatively, you may request Travel Certificate through call centre or at airports will entail a fee of INR 300/- (including GST) per passenger per PNR (applicable only for Economy Class).

    What is a Travel Certificate?

    Travel Certificate is a proof of travel which is provided by the airline at a nominal charge of INR 300 per person per PNR inclusive of GST.