FAQ - General


    What is it like to fly with SpiceJet ?

    Flying with SpiceJet is FUN, AFFORDABLE & EXCITING! As a low fare airline, SpiceJet believes that flying should be a means of transport for everyone "flying for everyone". We aim to provide our passengers a totally unique flying experience that is safe, reliable and on-time with high level of passenger services.

    Does SpiceJet provide any food or drinks onboard?

    Variety of hot meals, sandwiches, chef's choices, and special meals such as meals for diabetics, jain meal, low-calorie salads etc., are available for pre-booking at discounted rates. In addition to these, passengers can also pre-book Cake (Mocha, 500 g) to surprise their loved ones. All meals can be pre-booked up to 6 hours prior to departure, apart from special meals and cake which are available for pre-booking up to 24 hrs prior and 48 hours prior to departure, respectively.

    Our on-board menu offers a variety of ready-to-eat products, munchies and beverages to choose from.

    The images of F&B products featured across our platforms, including packaging, are for illustrative purposes only.

    Where does SpiceJet fly to?

    Click here to know the latest destinations.

    What type of aircraft does SpiceJet fly?

    SpiceJet operates a fleet of Boeing (B737-700, B737-800 & B737-900 ER) and Q-400 aircraft, all configured with a single class cabin. The latest addition to the fleet is Boeing 737-MAX 8 aircraft.

    For more details on each aircraft type, please visit https://corporate.spicejet.com/Fleet.aspx.

    When will SpiceJet be flying to new destinations?

    SpiceJet’s aim is to provide affordable efficient air travel. To achieve this objective, SpiceJet will regularly add services to new destinations. Information about the same shall be conveyed to patrons via suitable means of communication.

    What if I just want to obtain flights schedules without making a reservation?

    Passengers may view latest flight schedule from ‘view our latest flight schedules’ link on the website.
    Link https://corporate.spicejet.com/Schedules.aspx

    Do I need any documents to enter the airport?

    Yes, you would need your flight itinerary and a photo identification proof to enter the airport.

    How do I check-in for the flight?

    For a swift airport experience and to avoid possible long queues at the airport check-in counters, it is highly recommended to web check-in for your domestic flight. Web check-in for your flight by visiting www.spicejet.com or our mobile app.

    Do note, web check-in will close 60 minutes prior to departure. For assistance with check-in or re-issuance of boarding pass through Reservations, a facilitation fee of Rs. 200 per passenger will be charged. Bookings made under the fares of armed forces, senior citizens, unaccompanied minors and for passengers with medical conditions/stretchers are exempted from this fee.

    Check-in may also be done at the airport check-in counters that open three hours prior to departure and close 60 minutes prior to departure. Passengers are requested to report to the check-in counter at least two hours prior to departure.

    What valid ID proof would be accepted at the airport for Port Blair?

    All Foreign Nationals/Non-Indian Nationals/NRI need to carry their Passport with valid documents for their travel to Port Blair(Andaman and Nicobar Island). All NRI must have PIO (person of India origin) or Passport with valid documents.

    Does SpiceJet offer connections to other airlines?

    No, SpiceJet does not offer connections to other airlines and takes no responsibility for missed connections. However, on certain sectors, SpiceJet offers connectivity between two SpiceJet flights (Connected sectors). Booking made for connected sectors will be confirmed under a single reservation number, fees & surcharges will be applicable only with respect to one segment.

    Does SpiceJet offer a frequent flyer program?

    Yes, we do offer a frequent flyer program https://spiceclub.spicejet.com/

    Can I bring my Sports Equipment?

    Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:

    Domestic (Within India) INR 2000
    International (Ex-India) INR 3500
    Ex-Dubai AED 190 + (AED 40* + AED 45*)
    Ex-Ras Al-Khaimah AED 150 + (AED 40* + AED 45*)
    Ex-Colombo LKR 5000
    Ex-Kabul USD 40
    Ex-Male USD 40
    Ex-Muscat OMR 16
    Ex-Bangkok THB 1545
    Ex-Phuket THB 1545
    Ex-Bangladesh BDT 3000
    Ex-HKG HKD 270
    Ex-JED SAR 175
    Ex-RUH SAR 175
    Ex-Dhaka BDT 3400

    *Additional charges charged by the Service Provider & Handling Charges.

    1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
    2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
    3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
    4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
    5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
    6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.

    Carriage policy of Portable Oxygen Concentrator (POC)

    • POC’s are allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC’s are allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to custrelations@spicejet.com at least 48 hours prior to flight departure.

    What time does boarding close for my flight?

    Boarding gate closes 25 minutes prior to flight departure.

    Can I bring my pets on board with me?

    Pets are not permitted to be carried on-board SpiceJet flights. However, they are permitted to be carried in the cargo hold on domestic flights. For any assistance regarding carriage of pets through cargo, please write to cargocare@spicejet.com.

    I have recently recovered from Covid-19. Can I travel by air?

    If you were diagnosed with Covid-19 and recovered after receiving treatment, you will be allowed to travel only if you have a Covid-19 recovery or discharge certificate from any institution dealing with Covid-19 or a Covid-19 negative certificate that has been recently issued by an ICMR approved testing center.

    What should I do if I feel unwell, fatigued, have respiratory distress, or find a fellow passenger in a similar situation?

    If you feel unwell or come across another passenger who appears to be in a similar position, you must bring it to the immediate attention of our cabin crew on board. Our cabin crew will assist in handling the situation.