|
Gurgaon, May 18, 2017: SpiceJet passengers can now bypass long queues
for boarding at the Bengaluru airport by simply scanning their boarding passes
themselves on an automated e-Gate, enabling them to complete the boarding procedure in
less than five seconds. This technology innovation adopted by BIAL is being used only
by SpiceJet and is currently live at the Kempegowda International Airport, Bengaluru
(KIAB). SpiceJet is the first carrier to use this facility at KIAB. Early results point
to speeding up of the boarding process, making it simpler for passengers to board and
leading to quicker aircraft turnaround times.
Passengers simply need to scan their paper/ mobile boarding pass – including wearable
devices like smart watches – to process self-boarding from these automated units. With
the new mechanism in place, SpiceJet has accomplished the boarding procedure of a
complete flight via single boarding lane in just about 8 to 10 minutes cutting down the
boarding times from the existing 25 minutes.
The automated process for boarding, e-Gates enables SpiceJet to integrate DCS (Departure
Control System) to an automated boarding gate. The service has been implemented in
association with Australia-based Elenium Automation.
Ms. Glory Nelson – Sr. Vice President – IT, SpiceJet Ltd. said,
“Facilitating our customer to have an impeccable experience both on-board and on-ground
is critical to help them take home great memories. We have always been a
technology-adaptive airline and the sole objective has been to drive a seamless
passenger flow with enhanced security standards whilst enabling the airline to utilise
existing manpower for better customer experience.”
Mr. Hari Marar, President – Airport Operations, BIAL said, “At BIAL, we
are constantly working on new technologies that will, in turn, help airlines provide a
superlative service to their customers. The e-Gate boarding facility is one such
innovation that will enable passenger delight.”
The project will include three dual lane eGates for deployment at the west bus gates
which are being built as per BIAL’s expansion plan and shall be completed by the end of
this year. The live trials have been conducted for the past one week with more than 200
passengers using the boarding gate.
|