Grievance Addressal -
For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport,
Series M, Part IV write to the following:
Contact details of Nodal Officer & Appellate Authority from SpiceJet:
Nodal Officer: Mr. Sachin Suri
E-Mail: nodalofficer@spicejet.com
Work Timings : Monday to Friday, 0900 hrs to 1800 hrs (excluding public holidays)
Contact No. : +91 124-3913939
Appellate Authority: Mr. Kamal Hingorani
E-Mail: appellateauthority@spicejet.com
Work Timings : Monday to Friday, 0900 hrs to 1800 hrs (excluding public holidays)
Contact No. : +91 124-3913939
Grievance Redressal Procedure:
The below is the procedure for any grievance redressal:
- The passenger first has to write to the Customer Experience team at custrelations@spicejet.com; after reviewing the grievance, the Customer Experience agent will share the resolution.
- If the passenger is not satisfied with the response of the Customer Experience agent, then they can quote their unique reference number to the Nodal Officer, who may be contacted at nodalofficer@spicejet.com
- If the passenger is still unsatisfied and wishes to appeal, they can lodge an appeal with our Appellate Authority at appellateauthority@spicejet.com quoting their unique reference number.
- Additionally, passengers may also submit their grievance through the AirSewa portal at https://airsewa.gov.in/#/home .
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