Taxi Services
Terms and Conditions


By accepting these User Terms and using the Service, passenger agrees that they shall defend, indemnify and hold SpiceJet its affiliates, their licensors, and each of its officers, directors, other users, employees, attorneys, representatives, associates and/or agents, harmless from and against any and all claims, costs, damages, losses, actions/ causes of actions and/or other proceedings, liabilities and/or expenses (including attorneys' fees and costs) arising out of or in connection with:

  1. Violation or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein;
  2. Violation of any rights of any third party, including the Third party service providers OR
  3. Your use or misuse of SpiceJet's website, web application and/or Service and/or of SpiceJet's Platform.


  1. Passenger will be "Eligible" to use the Services only when they fulfil the age criteria to have attained atleast 18 (eighteen) years of age.
  2. SpiceJet's taxi services allow passenger to send a request through their platform- SpiceScreen, to the driver who accepts the trip request, where after SpiceJet notifies the passenger and provides information - including Driver name, Vehicle licence number, telephone contact details of the Driver and such other details as SpiceJet may determine.
  3. SpiceJet shall endeavour to make reasonable efforts to bring you into contact with the respective trip Driver or assign trip duty to another driver, subject to the availability of driver(s) in or around the concerned location at the moment of such booking/ request.
  4. The provision of taxi services of SpiceJet shall, at all times, be governed by the detailed customer terms and conditions, passenger terms of carriage, etc. available on, as updated from time to time by SpiceJet.


  1. SpiceJet shall, upon receiving the booking request from passenger, confirm the booking as per availability of its cab service providers/ vendors, and post successful acceptance of the same, all information about the driver, including driver name, vehicle license number, driver contact details, etc., as well as booking details (pickup and drop locations and time) and total ride fees shall be informed to passenger vide an SMS and/or WhatsApp on their registered mobile number. Passenger shall check all the booking details not limited to pick up time and pick up place, and if there is any incorrect detail the same needs to be informed immediately by calling the call centre at 080-47094944.
  2. Once booking is confirmed, passenger may modify their booking through the link shared in the cab confirmation SMS and/or WhatsApp message.
  3. Damages/consequences for any delay that may be caused to passenger due to failure to check the confirmation SMS and/or WhatsApp message or failure to inform SpiceJet of the incorrect details immediately shall be borne by the passenger.


  1. SpiceJet Taxi service providers shall charge amounts as may be published upon booking. Passenger shall be required to pay Additional Fare in case of detour, excessive traffic, diversion, Toll Charges, Municipal Taxes etc. which will form part of the receipt of the Total Ride Fee.
  2. The Total Ride Fee will be collected by the Driver via cash or payable through online mode or directly through the payment link shared vide SMS from SpiceJet, by the passenger directly upon trip booking, or trip end and before de-boarding the cab. All applicable taxes in respect of the Fare, Convenience Fee, Additional Fee, cancellation fee, toll charges, etc., if any, shall be borne and payable by the passenger directly to the cab partners/service providers or to SpiceJet, as the case may be.


  1. Passengers may cancel their booking request for SpiceJet taxi services, before the start of the trip without bearing any cancellation or waiting charges. Upon cancellation, a notification through SMS or WhatsApp will be sent to the passenger on their registered mobile number.
    However, the cancellation of any booking/ request by the passenger may lead to a cancellation fee levied as per the cab partners/ service providers, which shall be notified to the passenger in advance through SMS or email whenever they cancel a booking/service request.


  1. All issues, opinions, suggestions, questions and feedback while availing our Services shall be communicated to us through email address .
  2. Reporting of any issue needs to be within 3 (three) days of the occurrence of the issue, failing which, such issue will not be addressed.
  3. Any issue reported on channels other than the above may be addressed by SpiceJet only on a best-effort basis. SpiceJet takes no liability for inability to get back on other channels.


  1. SpiceJet shall not be liable for flights as the service is dependent on many factors not in SpiceJet's control. Passengers shall book their ride after taking into account the check-in time, traffic and weather conditions, political rallies, natural calamities, traffic barricades, car breakdowns and other unexpected delays, for which SpiceJet will not be liable.
  2. In the event, there is a delay by the vehicle in reaching the pickup location beyond 15 (fifteen) minutes of the pickup time, SpiceJet shall only endeavour the passenger to get in touch with the Driver assigned for the ride, on Driver's co-ordinates shared vide WhatsApp message and/or SMS.
  3. Passenger shall take full responsibility of their items, baggage and luggage. In case of lost items inside the Vehicle during the journey, SpiceJet will endeavour to locate the items on a "best-effort" basis but is not responsible for the same in case of any loss or damage whatsoever to or in respect of the same. SpiceJet will not be liable in any manner whatsoever for any loss, claims, expenses, or damage arising directly out of the taxi services, including but not limited to the passenger's items or baggage or luggage, while availing the journey or taxi services, which shall be the sole liability and responsibility of the respective cab partner/ service provider chosen by the passenger at the time of booking request.
  4. SpiceJet will not be responsible for appropriateness of mobile or email or any other communication medium. Passenger shall be responsible for immediately reporting the errors, if any, occurred in the information sent regarding booking confirmation.
  5.  In no event shall SpiceJet be liable for any direct, indirect, punitive, incidental, special, exemplary and/or consequential damages and/or for any damages whatsoever, whether based on contract, tort, negligence, strict liability or otherwise, even if the passenger has been advised of the possibility thereof.
  6. In addition to the above mentioned and without limiting the foregoing, to the fullest extent permitted by applicable law, in no event will SpiceJet's aggregate liability arising out of or in connection with these user terms or the services rendered hereunder, whether in contract, tort (including negligence, product liability, or other theory), warranty, or otherwise, exceed the amount of total ride value/ total transaction value for the ride.
  7. SpiceJet taxi service is brought to you by SpiceJet marketplace partners including but not limited to partners listed for this service.
  8. SpiceJet bears no responsibility and liability whatsoever for delays, damages, claims and/or losses suffered by or caused to any passenger as a consequence of the breakdown of the vehicle or the substitute vehicle, cancellation of a booking request, delay in pick-up/drop, and/or non-availability of a vehicle at the time of booking request, etc. It shall be the passenger's responsibility to book and the third party cab partner's/ service provider's responsibility to accept the booking request, and SpiceJet shall act as a mere facilitator.


  1. Passenger agrees that SpiceJet Taxi is merely an electronic marketplace platform to facilitate aggregation of Vehicles and does not in any manner provide transportation services.
  2. SpiceJet Taxi does not endorse, advertise, advise or recommend availing the services of any driver independently.
  3. SpiceJet Taxi also does not guarantee or provide assurance in respect of the behaviour, actions or data of the users posted on the Site.
  4. SpiceJet Taxi and their representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from passenger's use or non-use of the Service or the Site, or reliance upon the Service or the information contained upon the Site (whether arising from SpiceJet Taxi or any other person's negligence or otherwise).



  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91-124-4983410 / +91-124-7101600.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+91-124-4983410 / +91-124-7101600 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91-124-4983410 / +91-124-7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91-124-4983410 / +91-124-7101600;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • Passenger carrying Portable Oxygen Concentrator (POC):
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +91-124-4983410 / +91-124-7101600