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SpiceJet receives Global award for exceptional Customer Complaints Management

Awarded Bronze Stevie ® under ‘Customer Service Complaints Team of the Year’ 2022 category

GURUGRAM, March 11, 2022: SpiceJet, the country’s favourite carrier, has won the 2022 Stevie® Awards for Sales & Customer Service for its exceptional Customer Complaints management. The airline received Bronze Stevie Award, a premier business award for outstanding performances in the workplace worldwide, under the ‘Customer Service Complaints Team of the Year’ 2022 category. The award recognizes achievements of teams in service industries such as healthcare, hospitality & leisure, legal, media & entertainment, etc.

SpiceJet received accolades from all the judges for the splendid work by the airline, especially during the Covid-19 pandemic. As the judges noted, despite being impacted by the Covid-19 pandemic and significant pressures, SpiceJet improved quality resolution, root cause analysis and bettered handling of misdirected luggage. The airline was also appreciated for developing a number of new technologies and deploying impressive first-of-its-kind solutions that helped in significantly improving its customer service.

The 2022 Stevie® Awards will be presented in a virtual ceremony on May 11, 2022.

Kamal Hingorani, Chief Customer Service Officer, SpiceJet, said, “We accept this award on behalf of all SpiceJet team members and I express my gratitude for recognising the superior customer complaints management. The team’s clear focus has been on technology driven processes and customer-centric resolution policies, to ensure customer satisfaction and retention. Innovative, user friendly and intuitive self-service tools have also facilitated pre and post travel requirements. Additionally, our in-depth trend analysis of complaints helps plug gaps for a flawless future experience. SpiceJet looks forward to continue offering a world class experience to all our customers.”

The Stevie Awards are widely considered to be the world's premier business awards conferring recognition for achievement in programs such as The International Business Awards® for 19 years.

Earlier last year, SpiceHealth, the healthcare company founded by the promoters of SpiceJet, won Stevie® Award at the 2021 Asia-Pacific Stevie Awards for ‘Most Valuable Medical Innovation’ under Covid-19 response category.

About SpiceJet:
SpiceJet is India’s favourite airline that has made flying affordable for more Indians than ever before. The airline operates a fleet of Boeing 737s, Q-400s & freighters and is the country’s largest regional player operating 63 daily flights under UDAN or the Regional Connectivity Scheme. The majority of the airline’s fleet offers SpiceMax, the most spacious economy class seating in India.

The airline also operates a dedicated air cargo service under the brand name SpiceXpress offering safe, on-time, efficient and seamless cargo connectivity across India and on international routes.

About the Stevie® Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. The Stevie Award is one of the world’s most coveted prizes. It was designed by the company that makes the Oscar, the Emmy, and other major awards.

Learn more about the Stevie Awards at

Sponsors and partners of the 2021 Asia-Pacific Stevie Awards include Adobo Magazine, PR Newswire Asia, and the Korea Business Communicators Association.