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Gurgaon, 21 July, 2016: SpiceJet passengers now flying out of
Chhatrapati Shivaji International Airport, Domestic terminal Mumbai will no longer have
to stand in long queues for check-in as the airline is all set to offer self-service
check-in to its passengers. In another effort towards raising the customer convenience
bar, SpiceJet the country’s most innovative low fare airline has implemented Self
service check in and bag tag printing from SITA CUSS kiosks across the Mumbai airport.
A highly acclaimed service in the international markets, SpiceJet is the only domestic
airline to provide this facility in the country. Enabling customers to avail
convenience through technological advancements, the SpiceJet CUSS application has been
designed to allow passengers to quickly and easily print bag tags leave the baggage at
the drop-in counter and proceed for security check. The service will be available in
addition to the existing counters where SpiceJet staff will assist passengers who
prefer manual check-in.
Mumbai being the second busiest airport in the country the airline has launched the
service at Chhatrapati Shivaji International Airport, domestic terminal with active
participation and support of MIAL and SITA Airport Managed Services.
Ms Glory Nelson Sr. Vice President – IT SpiceJet Ltd said, “Customer
convenience tops our priority list and most of our products and services drives around
it. SpiceJet – CUSS application is an excellent service that will not only improve
customer convenience but will also ensure ease of operation by knocking off the long
queues and decongesting the check-in counters. The service will come in very handy to
the frequent flyers as the application is designed to complete the check in with lesser
number of clicks.”
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