Corporate Head Office

Corporate Head Office: Customer Care - Reservations (24 Hours)

SpiceJet Ltd.,
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India.
Phone : +91 (0)124 4983410 +91 (0)124 7101600

Phone : +91 (0)124 4983410 +91 (0)124 7101600

For any Feedback / Suggestions / Complaints, please email at
custrelations@spicejet.com or Click here.
Corporate Office Ticketing Counter

Now, you can directly buy tickets from our Corporate Office ticketing counter.

Days of operation: Mon-Fri (Excluding public holidays)
Timings: 0900 Hrs- 1800 Hrs
Address: SpiceJet Ltd.,
319, Udyog Vihar,
Phase-IV, Gurgaon- 122016
Haryana, India

Grievance Addressal -

For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV write to the following:

Contact details of Nodal Officer & Appellate Authority from SpiceJet:

Nodal Officer: Mr. Sachin Suri
E-Mail: nodalofficer@spicejet.com
Work Timings : Monday – Friday – 0900 Hrs – 1800 Hrs
Contact No. : +91 124-3913939

Appellate Authority: Mr. Kamal Hingorani
E-Mail: appellateauthority@spicejet.com
Work Timings : Monday – Friday - 0900 Hrs – 1800 Hrs
Contact No. : +91 124-3913939

Grievance Redressal Procedure:

The below is the procedure for any grievance redressal:

  1. The passenger first has to write to the Customer Experience team at custrelations@spicejet.com; after reviewing the grievance, the Customer Experience agent will share the resolution.
  2. If the passenger is not satisfied with the response of the Customer Experience agent, then they can quote their unique reference number to the Nodal Officer, who may be contacted at nodalofficer@spicejet.com
  3. If the passenger is still unsatisfied and wishes to appeal, they can lodge an appeal with our Appellate Authority at appellateauthority@spicejet.com quoting their unique reference number.
  4. Additionally, passengers may also submit their grievance through the AirSewa portal at https://airsewa.gov.in/#/home .
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