Terms of Carriage


The carriage of a Passenger is subject to SpiceJet regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as SpiceJet Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. All disputes shall be subject to jurisdiction of Delhi only.

SpiceJet is a ticketless airline. An itinerary does not constitute a document of carriage. The Booking in the SpiceJet database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in the SpiceJet database, the Booking will prevail.

  1. All Passengers, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.
  2. All Foreign Nationals/Non-Indian Nationals/NRI need to carry their Passport with valid documents for their travel to Port Blair(Andaman and Nicobar Island). All NRI must have PIO(person of indian origin) or Passport with valid documents. As Andaman and Nicobar Islands being the Restricted Area under Foreign Nationals (Restricted) Order 1963, hence the provision of Restricted Area Permit (RAP) has been relaxed for the visit by Foreigners to 30 islands in A & N Islands. However, the citizens of China, Afghanistan & Pakistan and those who have origin in these countries and citizens of Myanmar intending to visit Mayabunder & Diglipur in North & Middle Andaman District continue to require prior approval of Ministry of Home Affairs to gain entry and avoid any inconvenience.
  3. Web check-in is mandatory and closes 60 mins prior to departure. For assistance with check-in or reissuance of boarding pass at the airport or through Reservations, a facilitation fee of INR 200 per passenger will be charged. Bookings made under the fares of armed forces, senior citizens, unaccompanied minors and for passengers with medical conditions/ stretchers are exempted from this fee. Check-in counters will open three hours prior to departure and will close 60 mins prior to departure. Passengers are requested to report to the check-in counter at least two hours prior to departure.
  4. As per the air travel guidelines issued by the Ministry of Civil Aviation, a passenger must not have tested positive for Covid-19 in the past three weeks.
  5. Cancellation / Changes within "2 hours" prior to the scheduled departure time or failure to check-in for a SpiceJet flight at least 60 minutes prior, to the scheduled departure time will result in the fare being forfeited.
  6. All promo/sale fares are restrictive fares and are non-refundable. Certain promo/sale fares do not permit changes to the flight. Please check restrictions on the fare while booking. Under all promo/sale fares, limited inventory is available on selected flights on first come, first served basis. SpiceJet reserves the right to withdraw and/or amend the promo/sale without any prior notice.
  7. In the event of cancellation/non-utilization/no show of promo/special fares (where the basic fare is non-refundable), the passengers shall be entitled for the refund of statutory taxes and User Development Fee (UDF) / Airport Development Fee (ADF) / Passenger Service Fee (PSF) etc (as applicable).However, on bookings made on flights to/from Ajmer, Belagavi, Durgapur, Gwalior, Jaisalmer, Jalandhar, Jharsuguda, Kandla, Kanpur, Pondicherry, Darbhanga and Porbandar do not qualify for same as taxes are not being collected on the said routes.
  8. Cancellation, changes and refund
    • Spicejet shall provide “Look-in option” for a period of 24 hours after booking ticket. During this period passenger can cancel or amend the ticket without any additional charges, except for the normal prevailing fare for the revised flight for which the ticket is sought to be amended. This facility shall not be available for a flight whose departure is less than 7 days from booking date. The passenger needs to call SpiceJet’s call center to avail this facility.
    • For all domestic sectors any changes pertaining to Date for a booking please refer the grid below for applicable charges if the same fare is not available at the time of change, the difference in fares will be applied in addition to the change fee plus changes to any applicable fees. All fees are subject to change without notice.
    • For booking cancellations and flight changes requested via SpiceJet Reservations or airport ticketing counters, an additional sum of Rs.250 per passenger per flight will be chargeable.
    • For all domestic sectors any request for sector change in the booking will attract the respective cancellation fees as per the class of booking or base fare plus fuel surcharge per passenger per sector per change, whichever is lower. If the same fare is not available at the time of change, the difference in fares will be applied in addition to this change fee plus changes to any applicable fees. All fees are subject to change without notice.
    • In case of credit card payments, refund shall be made within seven (07) days of the cancellation to the account of credit card holder.
    • In case of cash transactions, refund shall be made immediately by SpiceJet office from where the ticket was purchased.
    • In case of a cancellation of tickets purchased through travel agents/online travel portals etc, the refund will be processed within 24 to 48 working hours from the date of the cancellation of the ticket.
    • Add-on services like Meal, SpiceMax, Excess Baggage, Lounge, Priority Check-in, Preferred Bag Out are non-cancellable in isolation.
    • For bookings cancelled due to the Covid-19 travel restrictions and lockdown in the period of March 25 till May 24, 2021, credit shell can be used to make another booking and/or to purchase add-on services for the same passengers for the travel till March 31, 2022.Credit shell can be used to make another booking from our website www.spicejet.com. At the end of the booking process, you can make the payment using the “CREDIT SHELL” option. For booking made through travel agents or online travel portals, customer are requested to contact the source of booking. For more details visit https://corporate.spicejet.com/CoronaVirusTravelRestrictions.aspx.
    Revised Change/Cancellation Pricing Policy
    Pricing applicable on bookings before 14/06/19 Pricing applicable on bookings after 14/06/19
    Economy Class Domestic (INR) International (INR) Domestic (INR) International (INR)
    1 Change
    A Change made within 24 hours of the Booking will be considered, provided the flight departure date of the first leg of travel is beyond seven days from the day of the change. NIL* NIL* NIL* NIL*
    B Within 96 Hrs of flight departure and not falling under condition 1 A 2500+FD** 3500+FD** 3000+FD** 4000+FD**
    C Before 96 Hrs of flight departure 2500+FD** 3500+FD**
    2 Cancellation
    A Cancellation made within 24 hours of the Booking will be considered, provided the flight departure date of the first leg of travel is beyond seven days from the day of the cancellation. NIL* NIL* NIL* NIL*
    B Within 96 Hrs of flight departure and not falling under condition 2 A 3000 4500 3500 5000
    C Before 96 Hrs of flight departure 3000 4500

    NIL*: Passenger needs to call SpiceJet’s call center to avail this facility

    FD**: Fare Difference

    Note: Fee applicable above is per passenger per sector and in case of cancellation if the base fare is lower than the above fees applicable charges will be base fare plus fuel surcharge per passenger per sector per cancellation, whichever is lower.

  9. Name change is not permitted on your booking. Please ensure that passenger’s booking name matches the proof of identification.
  10. Boarding pass is issued only for the ease of processing and the document itself has no value.
  11. Travel certificate: Issuance of travel certificate through call center or at airports will entail a fee of INR 200/- (including GST) per passenger per PNR (applicable only for Economy Class).
  12. A non-refundable convenience fee shall be levied on all transactions completed as per the table given below:
    Convenience Fee (per passenger per segment)
    Transaction Channel Domestic International
    All Online Payments (except SpiceCash, SpiceJet Gift Cards and Vouchers) INR 350 INR 550
    Airport Ticketing Counter Charges INR 350 INR 550
    Booking Made from Reservation INR 350 INR 550
  13. Schedule is subject to changes and approvals from regulatory authorities.
  14. Each passenger is permitted to carry one piece of hand baggage with maximum weight of 7 kg., including a laptop and duty free shopping bags, free of cost. Hand baggage size must be within the dimensions of: 55 cm + 35 cm + 25 cm (L+W+H; total 115 cm) on Boeing flights and 50 cm + 35 cm + 23 cm (L+W+H; total 108 cm or 42.5 inches) on Q400 flights.

    Women passengers are also permitted to carry a ladies purse, over and above the aforementioned hand baggage allowance.

    Passengers with infants are permitted to carry an additional piece of hand baggage with maximum weight of 7 kg., and not exceeding the aforementioned size dimensions.


    The issue relating to carriage of Kirpan by Sikh passengers, while traveling by air, has been reviewed in the light of requirements of maintenance of public order. It is decided that Kirpan may be carried under the following conditions :-

    • Kirpan may be carried only by a Sikh passenger, on his person, provided the length of its blade does not exceed 15.24 cms.(6 inches); and the total length of a Kirpan does not exceed 22.86 cms. ( 9 inches ) ;

    • It is allowed while traveling by air on Indian aircrafts within India; and

    • Kirpan is allowed only on domestic routes of fully domestic flights.

  15. Hand Baggage will be accepted in cabin subject to the availability of space in the overhead bin. If the Hand baggage is oversized/ overweight, SpiceJet will accept it as Checked-in Baggage. Customer’s Hand Baggage will be specifically tagged and upon arrival the same will be available to be collected from the arrival hall conveyor belt. If the airline staff detects the passenger carrying excess hand baggage before and/ or at the time of boarding the aircraft, then he/she shall be charged INR 500/ kg for each additional kg, above 7kg free hand baggage allowance.
  16. Friends and Family Special
    • These fares are available for booking made for both, domestic and international sectors. (Only for Direct and Via flights).
    • These fares are available for bookings made on www.spicejet.com or through SpiceJet’s Reservation Center.
    • A minimum of four (#4) and maximum of nine (#9) passengers can be booked under this fare.
    • Under this fare, a minimum of two (2) and maximum of nine (09) passengers can only be booked on MAA-CMB-MAA sector
    • These fares are NOT available for bookings made via SpiceJet’s official mobile application.
    • These fares are not applicable for booking made for infant(s).
    • Full baggage allowance is applicable to the passengers booking under these fares.
    • Changes/ Cancellation in respect of the booking made under these fares can only be done via SpiceJet’s Reservation center.
    • Cancellation in respect of the booking made under this fare shall only be permissible if minimum of four (#4) passengers are retained in the booking.
    • For detailed terms and conditions, log on to www.spicejet.com
  17. Checked-in baggage: Effective October 24, 2020 SpiceJet permits one piece of free checked-in baggage of up to 15 kg with overall maximum dimensions of 158 cm (L+W+H), per passenger, for all domestic flights.
    For bookings made between May 22and September 24, 2020, passengers will be eligible for only one piece of checked-in baggage not exceeding 20 kg.
    For bookings made between September 25 and October 23, 2020, passengers will be eligible for free checked-in baggage of up to 15 kg.
    Please note that if a passenger is carrying less than the permitted weight, then the balance weight cannot be adjusted as hand baggage and vice versa. Additionally, each bag must not exceed 32 kg as per airport baggage restriction.

    At the Airport: Passenger(s) carrying more than the baggage allowance will be charged at the rate of INR 500/ kg for domestic travel only. Additional pieces of baggage will be subject to a fee of INR 1,000 per piece in addition to the excess baggage charges.

    Prepaid excess baggagecan be booked up to 3 hours prior to the departure time from our website or call center, at the following rates.

    Fee type INR
    5 kg Prepaid 2000
    10 kg Prepaid 4000
    15 kg Prepaid 6000
    20 kg Prepaid 8000
    30 kg Prepaid 12000
    1 Extra Piece 750
    2 Extra Piece 1500

    Discounts for pre-booked excess baggage may vary on different channels.

    Additional piece(s) of baggage will not include excess baggage weight allowance.

    Each slab for Prepaid Excess Baggage can be booked only once i.e. Per PNR / Per Passenger / Per Sector.

    Prepaid excess baggage once purchased, cannot be cancelled in stand-alone or used partially (e.g. if a passenger has bought 5 kg and does not want to carry any excess baggage then the same is non-cancellable OR if a passenger has bought 5 kg and excess baggage is 4 kg then the remaining 1 kg is non-transferable/ non-refundable/ non-reusable).



    Following articles/items must not be included in the Passenger’s Baggage:


    Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in SpiceJet’s regulations. Further information is available from SpiceJet on request although illustrative examples include:

    • Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous), such as butane, oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders such as camping gas.

    • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.

    • Explosives, munitions, fireworks and flares, blank cartridges, pistols or any other weapons and pistol caps.

    • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, substances liable to spontaneous combustion, substances which emit flammable gases on contact with water.

    • Radioactive materials

    • Briefcases and attaché cases with installed alarm or pyrotechnic devices.

    • Oxidizing materials such as bleaching powder and peroxides.

    • Poisons and infectious substances such as insecticides, weed-killers and live virus materials.

    • Other dangerous articles such as magnetized materials, offensive or irritating materials.


    Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to;


    Items which are reasonably considered by SpiceJet to be unsuitable for carriage because they are dangerous or unsafe, or because of their weight, size, shape or character, or because they are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.


    Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded, with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article


    Dry cell batteries, scissors, sharp instruments, tools, weapons such as antique firearms, toy weapons, swords, knives and similar items may be accepted as Checked Baggage, at SpiceJet’s sole discretion, but will not be permitted in the cabin of the aircraft.


    The Passenger must not include in Checked Baggage money, currency, jewellery, precious metals, computers, personal electronic devices, negotiable papers or instruments, securities or other valuables, business documents, passports and other identification documents or samples. To the extent that it is necessary to carry such items (at the Passenger’s risk), they should be carried in the Passenger’s Hand Baggage in the cabin.


    Medicines and toiletries may be carried in limited quantities, which are necessary or appropriate during the Passenger’s journey (to the extent that carriage is permitted by the appropriate regulations). Otherwise, many of these items can be carried as air cargo provided they are packed in accordance with cargo regulations.


    If, despite being prohibited, any items referred to in Articles 18.1, 18.2 and 18.4 are included in the Passenger’s Baggage, SpiceJet shall not be responsible for any loss or damage to such items.


    Power banks/portable mobile chargers are allowed ONLY in Hand-Baggage and NOT in Checked-in Baggage. If any of these items are detected in X-ray, your checked-in baggage will NOT BE LOADED on the flight due to security reasons. Older generation Apple MacBook Pro laptops with 15 inches screen, purchased between Sept’15 and Feb’17 is prohibited to be carried in cabin as well as checked-in baggage.

  19. Passengers are advised to compulsorily retain the boarding pass until exiting the terminal for security reasons. Passengers on via and connecting flights should keep their boarding pass handy for physical check at transit points.
  20. For onboard purchases, passengers can pay using Indian debit or credit card on select flights. Coins are not accepted on all our flights
  21. In case of non-availability of pre-booked food item, SpiceJet will offer an alternate food option or a full refund of the amount paid by the passenger towards the pre-booked food item, in the form of a voucher, to be used against similar future purchases, at its discretion and without any further liability.

  22. In the event Spicejet:
    • a.prepones the flight by sixty (60) minutes or more; or
    • b. postpones the flight by one hundred and twenty (120) minutes or more,

    the affected passengers shall be entitled either for:

    • full refund of the amount paid by them; or
    • to be accommodated on alternate flight(s) for the same sector for next or preceding seven (07) days from the original date of journey, subject to availability and SpiceJet’s discretion.

Connecting Flight Baggage Policy

  1. Passenger travelling on SpiceJet domestic sector to SpiceJet international sector or vice versa the Free Baggage Allowance of International sector will be applicable within 24hrs of its flight departure to any domestic sector after landing in India.
  2. Passenger travelling on SpiceJet domestic flights and having connection on another airline to/from an international destination, are permitted to carry one checked-in bag of up to 15 kg per flight, as Free Checked-in Baggage Allowance.
  3. Any spicy promotional / auction fare purchased in conjunction with return fare cannot be cancelled or changed.
  4. Certain fares could carry a restriction related to change / cancellation policy of that particular fare type. In case you do not wish to opt for restricted fare, you can book two separate PNRs for each sector without the benefits/restrictions of the fare.
  5. Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation.
  6. SpiceJet assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects).
  7. SpiceJet does not connect to other airlines; therefore, SpiceJet is not responsible for any losses incurred by our Passengers while trying to connect to or from other airlines.
  8. The consumption of alcohol is prohibited on all SpiceJet domestic flights.
  9. SpiceJet reserves the right to refuse passage to any passenger that is under the influence of alcohol or drugs, or where SpiceJet believes it is necessary for the safety and comfort of you or other Passengers or for the protection of property.
  10. Smoking is not permitted on any SpiceJet aircraft.
  11. SpiceJet highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc.) and medication from your check-in luggage and place them in your carry-on. SpiceJet will not accept responsibility for these items.
    In case, the passenger decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold SpiceJet responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against SpiceJet, its employees, agents, successors etc in this regard.
  12. Passengers will be subjected to a security screening prior to boarding the aircraft. This is mandatory as per Indian Regulations.
  13. The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to the persons on board.
  14. If at any stage it is found that the aircraft with the booked load or passengers will be over loaded, the Company will have the right to decide which passengers or articles shall be off-loaded and such decision shall be binding.
  15. The Company is not liable for any loss or damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
  16. The Carrier's liability for loss or damage to baggage is limited to Rs 200 per kg with a maximum of Rs 20,000 only. The Carrier assumes no liability for fragile or perishable articles.
  17. The reservation itinerary issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at our website www.spicejet.com or at our offices on request.
  18. In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be Rs 750,000 only if the passenger is 12 years or more of age and Rs 375,000 if the passenger is below 12 years of age on the date of the accident.
  19. Children under the age of 12 require adult accompaniment at all times. SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children (as per UNMR inventory). SpiceJet will charge an additional fee of 2000INR for each one-way journey for unaccompanied minors. Passengers should complete and sign an Unaccompanied Minor Form at the departing airports.

    * Please note: the above mentioned fee is applicable only for Economy Class*

  20. SpiceJet shall not be liable for any damage(s) resulting from acts of error or omission in timetables or other published schedules, representations made by its employees, agents or representatives with regard to the date and/or time of departure/ arrival or operation of any flight except in cases where it is proved that the intention is to cause such damage.
  21. Infants under the age of 2 years, and not occupying a seat, are subject to a fee of 1500. Children over 7 days to under 2 years of age at the day of travel are classified as Infants. Proof of age is required, so please carry the Infant's Passport/valid ID (birth certificate) for inspection at the airport on the date of travel. Infants under seven (7) days will only be accepted upon medical authorization from a physician.
  22. SpiceJet carries wheelchair passengers without any charges. Since per flight wheelchair inventory is limited passengers are requested to request for the same atleast 24 hours prior to Scheduled Departure Time of flight. Passengers may however be levied wheel chair handling charges by the concerned airport operator/ handling agency3.1.9 at the departing airport of foreign country and you are requested to check the same from concerned airport of embarkation before your travel plans.
  23. Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:
    Domestic (Within India) 1200 INR
    International (India) 2500 INR
    Ras Al-Khaimah AED 150 + (AED 40* + AED 45*)
    Dubai AED 150 + (AED 40* + AED 45*)
    Colombo LKR 5000
    Kabul USD 40
    Male USD 40
    Muscat OMR 16
    Bangkok THB 1300
    Bangladesh BDT 3000
    HKG HKD 270
    JED SAR 270
    RUH SAR 130

    *Additional charges charged by the Service Provider & Handling Charges.


  1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
  2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
  3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
  4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
  5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged).
  6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.
  7. Carriage of Liquor:

    Maximum of 5 liters of alcoholic beverages with alcohol content between 24% and 70% by volume is permitted in retail packaging as checked-in baggage.

    The permissible limit of 5 lt. includes the duty paid alcohol that passenger may buy from the airport. Bills for such purchases must always be kept handy.

    On a domestic flight, alcoholic beverages are only permitted to be carried as checked-in baggage, unless they are purchased from the duty paid outlets. These duty paid alcoholic beverages can then be carried as cabin baggage.

    Alcoholic beverages carried on-board by passengers are not permitted to be opened and/or consumed inside an aircraft.

    Carrying alcoholic beverages from/into the states of Bihar, Gujarat, Tripura, Mizoram, Nagaland, UT Lakshadweep or any state considered as a ‘dry state’ is not permitted.

    Carrying liquor to/from Surat, Porbandar and Kandla, Ahmedabad & Patna is strictly prohibited as Gujarat / Bihar are dry states.

  8. Carriage policy of Portable Oxygen Concentrator (POC)

    • POC’s are allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC’s are allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to custrelations@spicejet.com at least 48 hours prior to flight departure.
  9. Check in for Connecting Flights:

    For connection with Domestic sectors passenger will get two (2) boarding passes at the origin airport, one till transit point and the other one from transit point till final destination. Check in for the final destination will be allowed up to 60 min prior to departure time.

    In case Passengers failing to show up for boarding at the point of transit, 20 minutes prior to the departure despite having arrived on-time from the point of origin, he/she will be treated as a ‘Gate No Show'. The Baggage of such Passengers will be offloaded and handed over to the Passengers or the relevant airport authority at the transit station, without any liability on the part of SpiceJet.

    For domestic connection passenger can collect their baggage from final destination.

  10. Connecting Flights cancellation policy
    In case of delay or cancellation of a flight operated as part of the Connecting Flights the following shall apply:
    • In case of delay or cancellation of the flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the Passenger shall have the right to choose a refund; or a credit-shell for future travel on SpiceJet; or re-booking onto an alternative SpiceJet flight at no additional cost, subject to availability.
    • In case of a delay or cancellation of the connecting flight at the point of Transit, SpiceJet will, at its discretion and subject to availability of seats, offer the Passenger the option to travel on the next SpiceJet flight.
    • Foreign (Non-Indian) Credit /Debit Card Acceptance:
      SpiceJet accepts payment for tickets through the use of Foreign Credit/Debit Cards. SpiceJet currently accepts Visa, MasterCard and American Express. For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder’s valid proof of identification. In the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding.
    • All new taxes/charges levied by the Government of India or any statutory body subsequent to the date of booking and applicable on the date of travel shall be charged and payable separately.

Emergency Exit Row Seating Criteria

  1. Passenger, who choose to book an Emergency Exit row seat, should be above the age of 15 years without any medical condition(s)/complications, should be able to read/understand crew commands in English/Hindi, should not be an expectant mother, should not require extension seat belt, should not be travelling with a service dog and should not be travelling with an infant.
  2. SpiceJet reserves the right to refuse a Passenger an assigned Emergency Exit row Seat at the time of check-in incase the above criteria is not met.
  3. In case of exigencies, SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

Denied Boarding, Flight Cancellation, Delay, Compensation and Voluntary offload

  1. Denied Boarding

    In case of a situation arising due to unavoidable situations (e.g. clubbing of flights, change of aircraft type etc.) resulting in passenger being denied boarding against their will, the passenger(s) will be eligible for the following amount of compensation, as mentioned

    • No passenger(s) who have been denied boarding will be eligible for any compensation in case alternate flight is arranged that is scheduled to depart within one hour of the original schedule departure time of the initial reservation.

      In the event, when an alternate arrangement is not made, the passenger(s) shall be eligible for the following compensation:

      • An amount equal to 200% of booked one-way basic fare plus airline fuel charge, subject to maximum of 10,000 INR, in case SpiceJet arranges alternate flight that is scheduled to depart within 24 hours of the booked scheduled departure.
      • An amount equal to 400% of booked one-way basic fare plus airline fuel charge, subject to maximum of 20,000 INR, in case SpiceJet arranges alternate flight that is scheduled to depart more than 24 hours of the booked scheduled departure.
      • In case passenger does not opt for alternate flight, refund of full value of ticket and compensation equal to 400% of booked one-way basic fare plus airline fuel charge, subject to maximum of 20,000 INR.
    • A passenger booked on connecting flights of SpiceJet, shall be compensated for the first leg in accordance with the provisions given above (56.a), when he has been delayed at the departure station on account of denied boarding, but has arrived at the final destination at least three hours later than the scheduled arrival time.

    SpiceJet reserves the right to deny boarding to any passenger who is under the influence of alcohol or drugs, for health, safety or security reasons or in the absence of adequate travel documents and no compensation as referred above shall be payable in such cases. SpiceJet also reserves the right to deny any passenger with unsuitable attire, concerns with cleanliness, intoxication or medical.

  2. Flight Cancellations

    SpiceJet will make all reasonable efforts to ensure timely operations of its scheduled flights. However, unforeseen circumstances may cause a delay or cancellation of its scheduled operations:

    • Passenger(s) who have provided correct and working mobile number or e-mail at the time of reservation and have been informed at least two weeks before the scheduled time of departure shall be entitled for an alternate flight / refund as acceptable to them. However, in case, the passengers are informed of the cancellation less than two weeks before and up to 24 hours of the scheduled time of departure, SpiceJet shall offer alternate flight allowing them to depart within two (02) hours of their initially booked scheduled time of departure.
    • Passengers who have not been informed as per the above provision(s), or missed a connecting flight booked on the same PNR number of SpiceJet flight, SpiceJet shall either provide an alternate flight as acceptable to the passenger or provide compensation in addition to the full refund of the air ticket in accordance with the compensation provided by SpiceJet, in addition to the refund of air ticket is mentioned below:

      • INR 5,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of 01 hour or less.
      • INR 7,500 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having block time of more than 01 hour and up to and including 02 hours.
      • INR 10,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of more than 02 hours.
    • In case of the offered flight to/from an airport or terminal other than the one customer has booked, SpiceJet shall bear the cost of transfer to/from the alternate airport or terminal from/to the one for which the ticket has been booked. If the passenger has been informed of the change at least 6 hours in advance, the passenger shall be responsible for making his/her own arrangements.
  3. Flight Delays

    In case the passenger has checked in on time and the SpiceJet flight is delayed from its original scheduled departure time, SpiceJet shall provide reasonable refreshments to such checked-in passengers. Following are these scenarios:

    • Delay of 2 hours or more from scheduled/revised departure time for a flight having block time of up to two and a half hours.
    • Delay of 3 hours or more from scheduled/revised departure time for a flight having block time of more than two and a half hours and up to five (05) hours.
    • Delay of 4 hours or more from scheduled / revised departure time for flights not falling under sub-clause (a) and (b) above.

    In case, any domestic flight is expected to be delayed by more than 6 hours, passenger shall be informed 24 hours prior to the original schedule departure time or SpiceJet shall offer an option of either an alternate flight within a period of 6 hours or a full refund.

    In case, the expected time of departure is delayed in total by more than 24 hours from the original schedule time of departure or in case the delay is more than 6 hours for the flights scheduled to depart between 20:00 or 03:00 Hrs, hotel accommodation shall be provided wherever necessary. SpiceJet shall have absolute discretion in selection of hotels under the given circumstances and no reimbursement shall be made in this regard.

  4. No compensation as mentioned in para 59 and 60 shall be payable to any of the affected passenger(s) in the event:
    • adequate contact information ( i.e. mobile number or email) has not been provided by the passenger(s) at the time of effecting the reservation; and/or
    • the cancellations/delays occur due to force majeure event, the impact of which lead to cancellation of the flight and which could not have been avoided even if all reasonable measures had been taken by SpiceJet. For this purpose force majeure event shall mean, including, but without limitation, political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulations or order affecting the aircraft, strikes and labour disputes causing cessation slowdown or interruption or work, meteorological conditions, mechanical failures, commotion, embargoes, cancellation/delays clearly attributable to Air Traffic Control, security /safety risks or any other factor that is beyond the control of SpiceJet.

    The compensation mentioned above under respective categories is not cumulative and cannot be clubbed together.

    The above policies are governed by the Civil Aviation Requirements of Ministry of Civil Aviation, Government of India.

    Any disputes / grievances may be addressed to Customer Services at Email: custrelations@spicejet.com

    Reservations No.:-+91 (0)124 4983410 +91 (0)124 7101600.

  5. Self or Voluntary offload

    Self or Voluntary offloading after boarding the flight by the passenger is strictly not permitted, except in an unforeseen event of medical emergency or similar cases, such as death of relatives for which the passenger will have to provide evidence, to the satisfaction of SpiceJet. Self or Voluntary offloading causes unwarranted inconvenience to other travelling passengers, delay in operation of flight and also the airline incurring additional costs for such delays. In case the passenger offloads himself/herself for any cause other than as mentioned above, SpiceJet will cancel the entire ticket for each such passenger for the subject travel and also any further transportation (whether under single or multiple PNR) with no refunds. Each such passenger who is off-loaded shall be liable to a off-loading fee of Rs.10,000 per passenger which will be levied and to be paid immediately upon off-loading. Additionally, SpiceJet reserves the right to recover from each such passenger any and all costs (whether direct or consequential) incurred due to disrupted operations including but not limiting to removal of baggage, flight delays, disruptions and misconnections and inconvenience to other passengers.

  6. Definitions

    "Baggage" means your personal property accompanying you on your trip. It consists of both your Checked Baggage and Cabin Baggage.

    "Booking" (otherwise known as electronic ticket) means the details which we or our authorized agent have entered into our system relating to a journey.

    "Cabin Baggage" (sometimes referred to as carry-on or unchecked baggage) means any of your Baggage other than Checked Baggage (You take your Cabin Baggage into the cabin of the aircraft with you.)

    "Checked Baggage" means that part of your Baggage which we have taken into our custody for carriage in the hold of the aircraft and for which we have issued a baggage check.

    "Passenger" means any person with a Booking who is to be carried or who is carried on the aircraft, except members of the crew.

  7. Unacceptable behaviour

    If in our reasonable opinion passenger conduct is observed as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, including but not limited to those with respect to smoking, consumption of alcohol/drug at any place in the aircraft or display behaviour creating inconvenience to the other passengers (including under influence of alcohol), SpiceJet will have full right to take all steps/measures to prevent any such act, including restraint. Each such passenger shall also be liable to pay penalty of Rs.10,000 per passenger which will be levied and to be paid immediately. Additionally you may be refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft. Further SpiceJet reserves the right to offload you from the flight and recover from each such passenger any and all cost (whether direct or consequential ) incurred as a result of your behaviour, including but not limited to air traffic control charges, diversion fuel costs, airport landing charges and necessary flight crew costs, cost incurred due to disrupted operations/flight delays and misconnections and inconvenience to other passengers.

SpiceJet-Emirates Interline Airport Excess Baggage Charges

Weight + Piece Concept Hand Baggage Allowance Free Check-in Baggage Allowance
ECONOMY Class: All Regions (Except US/AFRICA) 7 kg 30 kg
BUSINESS Class: All Regions  (Except US/AFRICA) 7 kg 40 kg
 ECONOMY Class: US/AFRICA 7 kg 2 Pieces -- 23 kg each
BUSINESS Class: US/AFRICA  7 kg 2 Pieces -- 32 kg each
INFANT 7 kg 10 kg

Excess Baggage Charges (Weight Concept)

From/ To








SASC (Per kg)

INR 1,500

INR 2,200

INR 3,000

Excess Baggage PIECE CONCEPT
INR per excess piece WITHIN weight and size - max 10 pieces pax  
INDIA/AFRICA INR 14,400 INR 14,400 INR 14,400 INR 14,400 INR 14,400 INR 14,400 INR 14,400
INDIA/AMERICA INR 14,400 INR 14,400 INR 14,400 INR 14,400 INR 14,400 INR 14,400 INR 14,400
INR per piece OUTSIDE Overweight 24↔32kg
max 10 pieces per pax 2 Piece
within FBA
Additional Per Piece,
  max 10 pcs
INDIA TO AFRICA  INR 5400   INR 19800 





Far East


















































































































































*Size: The total dimensions (length + width + height) of each piece must not exceed 158 cm (62 inches)

Maximum weight allowed per piece of check-in bag is 32 kg

LCD TV's over 55 Inches are not accepted on SpiceJet flights

Oversize bags will be on the discretion as per the acceptable dimension of SpiceJet flights.



  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91-124-4983410 / +91-124-7101600.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+91-124-4983410 / +91-124-7101600 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91-124-4983410 / +91-124-7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91-124-4983410 / +91-124-7101600;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • Passenger carrying Portable Oxygen Concentrator (POC):
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +91-124-4983410 / +91-124-7101600