Zero Cancellation – International (powered by Asego Travel LLP) is an Add-on Insurance product facilitated by SpiceJet for its passengers booking their International flight ticket on SpiceJet website, mobile site and mobile application. This product facilitates customers to claim the reimbursement of cancellation charges maximum up to USD 100 in the event of cancellation of the flight ticket(s).

Customer can claim reimbursement of full cancellation charges maximum up to USD 100 per policy.

• Log on to www.spicejet.com, mobile site or App.
• Select your preferred International flight.
• On the add-ons product page, select Zero Cancellation – International product.
• Premium amount would be added to the Total due amount.
• Make the payment to complete the purchase.
• Receive the policy document from Asego Travel LLP on your email ID within 24 hours of booking the flight.

For the purpose of processing the claim, the following amount paid will be excluded while arriving at the claimed amount

• Convenience Fee
• Any add-on purchased (for example meals, seats, spicemax etc.)
• Amount paid for Zero Cancellation - International.

To claim the refund of cancellation charges, customer must share the required documents to Asego Travel LLP at claims@asego.in or call on 022 6960 3182

Zero Cancellation - International Insurance cover is available as understated.

• Only for direct International sector flights (Ex India) booked directly on www.spicejet.com.
• Applicable for flights with a departure time beyond 24 hours from the booking time and the travel date should not be more than 90 days from the date of booking.

No, this product is available only in the booking flow and cannot be added once the flight ticket is booked.

Customer needs to submit the following details with Asego Travel LLP

• Details of claim and claim amount
• Policy copy
• Travel ticket copy
• Details of refund received from airline (if any)
• Bank details

These documents must be sent to the Email ID: claims@asego.in for processing of claim.

Customer will be refunded the cancellation charges (excluding convenience charges, any add-on charges and amount paid for Zero Cancellation - International) levied by SpiceJet, up to a maximum of USD 100.

Yes, the claim should be submitted to Asego Travel LLP post cancellation of ticket with SpiceJet and up to a maximum of 10 days from the date of travel.

To file a claim, the cancellation of booked flight ticket must be done more than 24 hours prior to the scheduled departure time. Zero cancellation – International product claim is not applicable if the booked flight is cancelled in 24 hours or less than 24 hours prior to schedule departure time.

A customer is not eligible to receive the claim under following scenarios

• Cancellation of ticket in 24 hours or less than 24 hours of schedule departure time of flight.
• Customer registers the claim after 10 days from the date of travel
• Customer fails to provide the required details to Asego Travel LLP.

Yes, Asego Travel Insurance cover is applicable for non-refundable flights as well.

Yes, you can opt for this cover for all passengers on a PNR by adding it for all passengers and by making the complete payment

NO, in case of round trip or multi-flight booking you cannot select zero cancellation - international.

Yes, you can file the claim against the partial cancellation of the booked flight ticket in case there are multiple passengers in a single PNR you can cancel the travel for selected passengers and file claim against same

This product is available for the Indian nationals only and for the age group from 3 Months to 70 years (both inclusive).

The maximum amount that can be claimed is USD 100 under this product.

In case a customer misses his/her flight for whatsoever reason, the amount paid for Zero Cancellation – International product will be forfeited.

Once your booking is confirmed, your Policy copy is sent by Asego Travel LLP within 24 hours to the e-mail address which you have registered while making the booking. If you still haven’t received any e-mail, please contact Asego Travel LLP at their helpline number 022 6960 3182 or write to them at spicejet@asego.in.

No, this policy is available only through Spicejet Airlines at the time of booking of flight tickets.

No, this product is only designed with a single sum insured.