- Introduction
SpiceJet Ltd. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.spicejet.com/ . It applies to all personal data collected, used, and stored by us and is in compliance with the EU General Data Protection Regulation (GDPR).
- Data Controller and Contact Information
The data controller responsible for your personal information is SpiceJet Ltd, Company Registration Number: L51909DL1984PLC288239, and registered office IGI Airport, Terminal 1D, New Delhi 110037. For any questions regarding this Privacy Notice or data protection matters, you may contact us at:
Email: info@spicejet.com
Phone: +91-124-4983410
Mailing Address: SpiceJet Ltd, 319, Udyog Vihar, Phase IV, Gurgaon, Haryana - 122016
- Types of Data We Collect
We collect various types of personal data to provide and improve our services. The types of data we may collect include:
- Identity Data: Name, username, or other identifiers you provide.
- Contact Data: Email address, phone number, mailing address.
- Technical Data: IP address, browser type, time zone settings, location, and other technology on the devices you use to access our website.
- Usage Data: Information on how you use our website, such as pages viewed and links clicked.
- Marketing and Communications Data: Your preferences for receiving marketing information and communications from us.
- How We Collect Your Data
We may collect your data through various methods, including:
- Direct Interactions: When you provide your personal information by filling out forms, subscribing to our newsletter, or contacting us directly.
- Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment and browsing behaviour via cookies, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from third parties such as analytics providers (e.g., Google Analytics) or advertising networks.
- Purposes of Data Processing
We use your data for the following purposes:
- To provide our services: We process personal data to offer and deliver products, services, and information requested by you.
- To manage our relationship with you: This includes notifying you about changes to our Privacy Notice, responding to your inquiries, and providing customer service.
- To personalize user experience: We may use data to understand how users interact with our website and tailor content to their interests.
- To conduct marketing: With your consent, we may send marketing communications about our services, offers, and promotions.
- To maintain security:Your data may be used to monitor and enhance security on our website.
- To comply with legal obligations: We may be required to process personal data for compliance with applicable laws and regulatory requirements.
- Legal Basis for Processing
We rely on the following legal grounds under the GDPR for processing your data:
- Consent: For specific activities where you have provided explicit consent, such as subscribing to newsletters or marketing.
- Contractual Necessity: When processing is necessary to provide the services you requested or to fulfil a contract with you.
- Legal Obligation: When processing is necessary to comply with legal or regulatory obligations.
- Legitimate Interests: For purposes that do not override your privacy rights, such as improving our services, ensuring security, or for direct marketing where appropriate.
- Data Sharing and Third-Party Disclosures
We may share your personal data with third parties for specific purposes, including:
- Service Providers: We may share your data with third-party service providers who assist us in website operations, analytics, or communications.
- Affiliates and Partners: When necessary to provide services or facilitate transactions you have requested.
- Legal Authorities: If required by law, we may disclose personal data to law enforcement or regulatory bodies.
- International Data Transfers
If we transfer your data outside of the European Economic Area (EEA), we ensure adequate protection of your information. We may rely on approved data transfer mechanisms,
such as the EU Standard Contractual Clauses, or ensure the recipient is certified under a recognized data protection framework.
- Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law. Once your data is no longer necessary, we securely delete or anonymize it.
- Data Security Measures
We employ appropriate security measures, including encryption, access controls, and regular security assessments, to protect your personal data from unauthorized access, alteration, or misuse.
- Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete personal data.
- Erasure: Request deletion of your data, subject to certain conditions.
- Restriction: Request to limit our processing of your data.
- Portability: Obtain a portable copy of your data to transfer to another provider.
- Objection: Object to certain processing activities, such as direct marketing.
- Withdraw Consent: Where consent is required for processing, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@spicejet.com. We may need to verify your identity before fulfilling requests.
- Use of Cookies
Our website uses cookies to enhance user experience and analyse web traffic. For more information on the cookies we use and how you can control them, please refer to our [Cookie Policy/Settings].
- Third-Party Links
Our website may contain links to external sites. This Privacy Notice does not cover those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
- Updates to This Privacy Notice
We may update this Privacy Notice to reflect changes in our practices or legal requirements. We will post any updates on this page, and significant changes may be communicated to you directly.
- Complaints
If you are unsatisfied with our handling of your personal data, you may contact us at [Contact Email Address]. You also have the right to lodge a complaint with the supervisory authority in your country of residence or where you believe a GDPR infringement has occurred.
- Contact Us
For further inquiries regarding this Privacy Notice or our data processing activities, please reach out to:
[Company Name]: SpiceJet Ltd.
[Contact Email Address]: info@spicejet.com
[Contact Phone Number]: +91-124-4983410
- Introduction
SpiceJet Ltd ("we," "our," or "us") is committed to protecting your privacy in line with the Digital Personal Data Protection Act (DPDP) of India. This Privacy Notice explains how we collect, use, disclose, and protect personal data on our website, https://www.spicejet.com/.
- Data Fiduciary
SpiceJet Ltd, Company Registration Number: L51909DL1984PLC288239, and registered office IGI Airport, Terminal 1D, New Delhi 110037. acts as the Data Fiduciary responsible for processing your personal data. If you have questions or concerns regarding this Privacy Notice, you can contact us at info@spicejet.com.
- Types of Data We Collect
We may collect various categories of personal data, including:
- Identity Data: such as name, age, or any other identifiers.
- Contact Data: including email address, phone number, and mailing address.
- Technical Data: IP address, browser type, device information, and other technical information collected through cookies or similar technologies.
- Usage Data: details about how you interact with our website and the services you use.
- Preferences: your preferences for communication and marketing.
- How We Collect Your Data
We collect personal data from:
- Direct Interactions: Information you provide when filling out forms, subscribing to newsletters, or contacting us directly.
- Automated Technologies: Information collected automatically as you interact with our website, including cookies and similar tracking technologies.
- Third Parties: We may receive personal data from analytics providers, advertising networks, or other partners.
- Purposes of Processing Your Data
We process your data to:
- Provide and Improve Our Services: To offer services requested by you and improve user experience.
- Communicate with You: To respond to your inquiries and communicate updates, offers, or information.
- Analyse and Personalize: To analyse website usage and personalize your experience.
- Marketing: With your consent, to send marketing messages and special offers.
- Security and Compliance: To maintain website security and comply with legal obligations.
- Legal Basis for Processing
Under the DPDP Act, we process your personal data based on the following grounds:
- Consent: We obtain your explicit consent for certain types of data processing, especially for marketing and analytics.
- Necessary Processing: Where processing is essential to fulfil your request or for legitimate purposes of our business.
- Compliance with Legal Obligations: When required to comply with applicable laws and regulations.
- Data Sharing and Third-Party Access
We may share your data with:
- Service Providers: Third-party providers that help us operate and maintain our website.
- Business Partners: To facilitate services or transactions you have requested.
- Legal Authorities: If required to comply with legal obligations or protect our rights.
- International Data Transfers
If your data is transferred outside India, we ensure adequate safeguards are in place as required by the DPDP Act to protect your privacy.
- Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice, or as required by law. Afterward, your data will be securely deleted or anonymized.
- Data Security Measures
We implement appropriate measures, such as encryption, secure servers, and access controls, to protect your personal data from unauthorized access or misuse.
- Your Rights Under the DPDP Act
As per the DPDP Act, you have rights regarding your data, including:
- Right to Access: Request a copy of your personal data.
- Right to Correction: Correct any inaccurate or outdated information.
- Right to Erasure: Request deletion of data under certain circumstances.
- Right to Portability: Obtain a copy of your data in a portable format.
- Right to Grievance Redressal: Lodge a complaint if you believe your data rights are violated.
To exercise these rights, please info@spicejet.com
- Use of Cookies
Our website uses cookies to improve functionality and analyse usage. For details on the cookies we use, please see our [Cookie Policy/Settings].
- Third-Party Links
Our website may contain links to external websites. This Privacy Notice does not cover those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy notices of any third-party sites you visit.
- Updates to This Privacy Notice
We may periodically update this Privacy Notice to reflect legal requirements or changes in our practices. We will post any updates on this page, and significant changes may be communicated directly to you.
- Contact Us
If you have questions or need further information regarding this Privacy Notice, please contact us:
SpiceJet Ltd
Email: info@spicejet.com
Phone: +91-124-4983410
Mailing Address: SpiceJet Ltd, 319, Udyog Vihar, Phase IV, Gurgaon, Haryana - 122016