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SpiceJet posts a loss in Q2 on account of inflated costs with respect to MAX grounding & a seasonally weak quarter
  • Operating loss of INR 282.3 Crore
  • Total net loss of INR 462.6 Crore including non-cash loss of INR 180.3 Crore on account of IND-AS116
  • Maintains steady volume & records 92.6 % average domestic load factor in July-September quarter
  • Likely return to service of the MAX in January 2020, as confirmed by Boeing, to be a big boost that will add new fuel and operationally efficient aircraft in Q4 FY2020

For the Quarter ending September 2019

  • Capacity (in terms of Seat Kilometer) up by 51%
  • Operating Income up by 52% over Q2 FY2019
  • Net loss of INR 462.6 Crore including a non-cash loss of INR 180.3 Crore on account of IND-AS116
  • Registers record domestic load factor of 92.6%; clocked 90% plus PLF for a record 53 successive months
  • Passenger yields (unit revenue per passenger kilometer) up by 2% & average fares up by 15%

Key Operating highlights

  • Fleet size grew to 113 as on September 30
  • Announced Rajkot as 54th domestic destination
  • Connected Mumbai with Hong Kong, Riyadh & Dhaka and Delhi with Dhaka and Jeddah
  • Operating 49 daily UDAN flights
  • Consolidates entire Mumbai operations at Terminal 2 of CSIA
  • SpiceXpress fleet grew to four B737s

Current Highlights

  • Current fleet size stands at 118 with 630 average daily flights
  • Announced 50 new domestic and international flights for the winter schedule 2019
  • Will start freighter services to Dhaka in Winter 2019 from Delhi, Kolkata, Hyderabad and Chennai
  • SpiceJet entered into a MoU with Ras Al Khaimah International Airport L.L.C. to co-operate, develop and promote tourism in Ras Al Khaimah, U.A.E. and also work towards creating an aviation hub at Ras Al Khaimah International Airport

GURUGRAM, November 13, 2019:SpiceJet, India’s favourite airline, recorded a 52% rise in second quarter operational revenue to INR 2,845.3 Crore as it added more destinations and expanded its fleet of passenger and freighter aircraft. The Company posted a Loss of INR 462.6 Crore as against INR 389.4 Crore for the same quarter last year. This includes a loss of INR 180.3 Crore due to the forex impact under accounting standard IND AS 116; but for which the Loss would have been INR 282.3 Crore.

Operating revenue was INR 2,845.3 Crore for the reported quarter as against INR 1,874.8 Crore in the same quarter last year. For the same comparative period, operating expenses were INR 3,536.1 Crore as against INR 2,291.5 Crore; EBITDA before exceptional items were INR 90.8 Crore as against INR 310.4 Crore (loss); EBITDAR before exceptional items were INR 154.1 Crore as against INR 34.9 Crore (loss).

With the grounding of Boeing 737 MAX, the Company continues to incur various costs and losses with respect to these aircraft. The Company is in the process of determining the costs and losses (including opportunity losses) incurred by it and has initiated the process of seeking reimbursements and claims from the Aircraft manufacturer.

SpiceJet yet again excelled on operational parameters to report the highest passenger load factor amongst all airlines in the country all through the quarter. The average domestic load factor for the quarter was 92.6%. SpiceJet has recorded over 90% load factor for 53 successive months.

Ajay Singh, Chairman and Managing Director, SpiceJet said, “With the industry’s growth rate slowing down in the past few months the impact is evident on the bottom line. We, however, remain optimistic that the sector will regain the lost momentum as the inherent demand remains very strong.”

“The continued grounding of the 737MAX has hit our growth plans adversely and resulted in inefficient operations and as a result, increase in costs. Nevertheless, we have added 37 planes to our fleet in the past six months to ensure smooth operations and continued growth. The likely return to service of the 737 MAX early next year, and as confirmed by Boeing recently, would mean that SpiceJet has at its disposal more than 25 brand new planes and we look forward to it. The return of the 737 MAX will provide a huge boost to our operations and we are confident that with the rigorous scrutiny, the MAX will be one of the safest airplanes ever to fly.”

Key business updates

SpiceJet consolidated its position at Mumbai Airport by shifting its operations from the Domestic Terminal (T1) to the state-of-the-art Terminal 2 (T2) at Chhatrapati Shivaji Maharaj International Airport. Prior to that, the airline shifted domestic operations from Terminal 2 to Terminal 3 at the Indira Gandhi International Airport in New Delhi. The consolidation of operations at one terminal in Mumbai will enhance customer convenience and comfort, especially for passengers transiting between domestic and international flights and result in substantial savings for the airline.

The Company has started to reconfigure the cabins of the acquired 31 737NGs, which predominantly had two class seating, into Single Class seating.

SpiceJet recently entered into a Memorandum of Understanding with Ras Al Khaimah International Airport L.L.C. to co-operate, develop and promote tourism in Ras Al Khaimah, U.A.E. and also work towards creating an aviation hub at Ras Al Khaimah International Airport. SpiceJet’s fleet now comprises of 118 aircraft. The airline operated 148 special flights carrying close to 11,000 Hajj pilgrims from Srinagar to Medina and Jeddah and back this year.

The airline during the quarter announced multiple new domestic and international flights and announced the addition of Rajkot as its 54th domestic destination. SpiceJet connected Mumbai with Hong Kong, Riyadh & Dhaka and also launched an additional frequency to Dubai from the city. Delhi was connected with Dhaka & Jeddah and Kolkata saw an additional frequency to Bangkok.

Being the country’s largest regional player, SpiceJet has been at the forefront as the most enthusiastic supporter of UDAN and now operates 49 daily flights under the Regional Connectivity Scheme. The most recent being the introduction of the daily direct flight on the Chennai-Durgapur route.

SpiceXpress fleet increased to four aircraft during the quarter operating scheduled services on Mumbai – Sharjah - Mumbai, Delhi – Hanoi - Delhi, Bengaluru – HongKong – Kolkata - Bengaluru, Delhi – Mumbai - Delhi, Chennai – Hyderabad – Delhi – Mumbai – Bengaluru - Chennai sectors.

In addition, SpiceXpress also operated charters in the Gulf region and transported livestock to Sharjah from Mumbai and non-scheduled services on Delhi – Indore –Ahmedabad – Bengaluru - Delhi and Delhi – Hyderabad – Chennai – Kolkata - Delhi sectors.

In the winter 2019 schedule, SpiceXpress has added Dhaka as a freighter destination operating Delhi-Kolkata-Hyderabad-Chennai route.

Fleet expansion outlook

The company has inducted three Boeing 737 NG aircraft, one Q400 and two Freighters during the quarter ended 30 September 2019 and plans to enhance passenger capacity by inducting aircraft on short term leases in the ongoing winter schedule.



  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91-124-4983410 / +91-124-7101600.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+91-124-4983410 / +91-124-7101600 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91-124-4983410 / +91-124-7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91-124-4983410 / +91-124-7101600;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • Passenger carrying Portable Oxygen Concentrator (POC):
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +91-124-4983410 / +91-124-7101600